Patient Flow Triage Coordinator - 24hrs Nights

Boston Children’s Hospital; Boston (MA); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Boston Children’s Hospital is seeking an experienced Registered Nurse to join the Patient Flow and Capacity Center (PFCC). The PFCC coordinates admissions, transfers, and bed placement across the hospital and operates 24/7 in a fast-paced environment.

The role offers leadership opportunities, with cross-team collaboration, data-driven decision making, and ongoing professional development. BSN required with 3–4 years of RN experience; charge nurse experience preferred.

Qualifications

• Bachelor of Science in Nursing (BSN) is required.
• Minimum 3–4 years of RN experience.
• Staff Nurse 2 or 3 level at Boston Children's Hospital is required.
• Charge nurse experience strongly preferred.
• Analytical skills to collect information, analyze, and design or improve systems.
• Strong written and verbal communication skills for conflict resolution and documentation.

Responsabilités

• Collect patient data and evaluate care requirements; coordinate with admitting, nursing, and medical staff to discuss placement and plan admissions, transfers, and discharges.
• Respond to customer requests; evaluate service delivery and propose improvements; escalate issues as needed.
• Receive and triage calls in a 24-hour transport communication center; gather necessary information to assess urgency and respond appropriately.
• Assist in developing and maintaining systems and procedures supporting program operations; work with nursing and interdisciplinary staff to implement changes and improve efficiency; monitor census forecasting and data analysis.
• Maintain knowledge of current nursing and healthcare trends through professional engagement and continuing education.
• Contribute to teamwork and cross-training for the Coordinator of Patient Placement role.

Connaissances

Analytical skills

Communication skills

Leadership (charge nurse)

Clinical knowledge

Formation

Bachelor of Science in Nursing

Description du poste

Department Summary:

The Patient Flow and Capacity Center (PFCC) at Boston Children's Hospital serves as the central hub for coordinating patient admissions, transfers, and bed placement across the hospital. Operating 24 hours a day, 7 days a week, the PFCC plays a critical role in optimizing hospital capacity, facilitating timely access to care, and ensuring patients receive the appropriate level of care.

Working in close collaboration with the Central Staffing Office (CSO), nursing leadership, medical teams, and interdisciplinary partners, the PFCC supports hospital-wide patient flow and staffing operations. Together, the PFCC and CSO anticipate and respond to evolving patient care needs, balance capacity with available resources, and navigate complex operational challenges.

The PFCC offers experienced nurses a unique opportunity to expand their clinical expertise beyond the bedside, strengthen leadership and critical thinking skills, and influence patient care on a hospital-wide level. Our team thrives in a dynamic, fast-paced environment where collaboration, communication, and clinical judgment are essential to ensuring safe, efficient, and patient-centered care.

Key Responsibilities:

• Collecting patient data, evaluating individual care requirements. Communicating with admitting, nursing and medical personnel to discuss and resolve placement issues/problems and plan and facilitate admission, transfer and discharge of patients.
• Responding to customer requests and resolving problems as needed. Evaluating service delivery systems and procedures and recommends changes to improve efficiency and effectiveness. Escalating issues up the chain of command as needed.
• Receiving and triaging calls as a member of a 24-hour transport communication center. Obtaining information from caller required to assess urgency of request and initiate appropriate response.
• Assisting in development and maintenance of systems and procedures supporting program operations. Working with nursing and interdisciplinary staff to identify, recommend and implement changes in pre-admission screening systems, procedures and technology which improve efficiency and responsiveness to patient/family needs. Monitoring and maintaining patient census forecasting system, instructing nursing personnel on preparation, collection and use of data. Collecting and maintaining program evaluation data and performing periodic analyses as requested.
• Maintaining knowledge of current nursing and health care trends and practices through participation in professional and industry organizations and attendance at conferences, workshops and other continuing education programs.
• Contributing to teamwork.
• Cross training to the Coordinator of Patient Placement role.
• Schedule: 24 hours, 2 - 12hr shifts, rotating nights and every third weekend

Minimum Qualifications
Education:

• A Bachelor of Science in Nursing

Experience:

• A minimum of 3-4 years of previous RN experience.
• Boston Children's Hospital Staff Nurse 2 or 3 required.
• Charge nurse experience strongly preferred.
• Work requires the analytical skills to collect information from diverse sources, apply professional principles in performing various analyses, and summarize the information and data in order to solve problems OR design relatively complex systems and programs.
• Work requires communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, or well-developed writing skills.

Licensure/ Certifications:

• A current license from the Commonwealth of Massachusetts to practice as a Registered Nurse.