PATIENT FLOW MANAGER, HOSPITALS

Compass Group, North America; Austin (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

TouchPoint is seeking a floating Patient Flow Manager to lead a team of Patient Flow Coordinators, Constant Observers, and Transporters within a hospital setting. You will oversee daily operations, staffing, engagement, and service quality across four facilities, collaborating with hospital leadership and nursing teams to ensure safe, patient-centered observation services.

The role drives operational performance, supports staff retention, and ensures consistent service delivery across locations

Qualifications

• Management experience in a hospital, patient services, or hospitality environment.
• Analytical ability to interpret statistical data and identify trends that impact operations.
• Basic computer skills with Windows-based systems; ability to troubleshoot issues.

Responsibilities

• Oversee daily operations of Patient Observation Services across multiple facilities.
• Lead, develop, and engage staff including coordinators, observers, and transporters.
• Ensure regulatory compliance and client relationships while maintaining service excellence.

Skills

Management experience

Analytical ability

Basic computer skills

Job description

TouchPoint

Schedule: Full time; primarily Monday through Friday, 8a-5pm with rotating weekends. More details are available upon interviewing.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As a floating Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Flow Coordinators, Constant Observers, and Transporters within a hospital setting. The Manager of Patient Observation Services is responsible for the daily operations, staffing management, employee engagement, and service excellence of Patient Observation Services across four healthcare facilities. The Manager serves as the primary operational leader for assigned accounts and works collaboratively with hospital leadership, nursing teams, supervisors, and frontline associates to ensure safe, effective, and patient-centered observation services. This role provides direct oversight of staffing operations, associate development, quality assurance, client relationships, and regulatory compliance while maintaining a visible leadership presence at all assigned facilities. The Manager is responsible for driving operational performance, supporting employee retention efforts, and ensuring consistency in service delivery across multiple locations.

Essential Duties and Responsibilities

• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.

• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.

• Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.

• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.

• Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.

• Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.

• Performs other duties as assigned.

Qualifications

• Management experience in a hospital, patient services, or hospitality environment.

• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.

• Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Paid Parental Leave

• Holiday Time Off (varies by site/state)

• Personal Leave

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.