PATIENT FLOW MANAGER, HOSPITAL

Compass Group USA; Birmingham (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

TouchPoint, a provider within Compass Group USA, seeks a Patient Flow Manager to lead a team of Coordinators and Transporters in a hospital setting. You will ensure safe, efficient patient movement and uphold service standards.

You will guide operations, enforce transport and infection prevention procedures, and optimize dispatch workload while collaborating with clinical and support departments to meet service-level goals.

Qualifications

• Minimum of two years of management or supervisory experience in a hospital, healthcare operations, patient transport, patient sitter, logistics, or related environment preferred.
• Demonstrated ability to analyze operational and statistical data, identify trends, and implement process improvements.
• Strong leadership, communication, customer service, and problem-solving skills.
• Proficiency with Microsoft Office applications and Windows-based operating systems.
• Ability to troubleshoot software and technology-related issues and coordinate resolution with internal or external support teams.
• Knowledge of hospital operations, patient flow processes, and patient transportation services preferred.

Responsibilities

• Provide leadership, coaching, and daily oversight to Patient Flow Coordinators, Dispatchers, and Patient Transporters
• Apply and reinforce knowledge of patient transport procedures, infection prevention protocols, patient safety standards, and proper body mechanics
• Oversee and manage dispatch operations, including workload distribution, prioritization of transport requests, and transporter utilization
• Monitor patient flow activities and identify opportunities to improve operational efficiency, service levels, and patient experience
• Collaborate with clinical and support departments to coordinate patient transportation services and establish service-level expectations as needed
• Ensure compliance with all applicable federal, state, and local regulations, as well as organizational policies and standards, including those of The Joint Commission (TJC), OSHA, and CDC
• Recruit, onboard, train, develop, and evaluate staff, including Patient Flow Coordinators, Dispatchers, Constant Observers, Patient Transporters, and other support personnel
• Assist the Unit Director in achieving departmental goals, monitoring performance metrics, and maintaining budgetary objectives
• Support ongoing quality improvement initiatives and utilize operational data to drive performance improvements
• Address service issues, resolve operational challenges, and ensure a high level of customer satisfaction
• Perform other duties as assigned

Skills

Two years management experience

Leadership

Communication

Problem-solving

Microsoft Office

Tools

Windows OS

Microsoft Office

Job description

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Schedule: Full time; primarily Tuesday through Saturday, 12p-8:30p. More details are available upon interviewing.

TouchPoint, Support Services,provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Patient Flow Manager is responsible for the effective leadership, coordination, and oversight of a team of Patient Flow Coordinators and Patient Transporters within a hospital environment. This role ensures safe, efficient, and timely patient movement throughout the hospital campus while maintaining exceptional service standards and regulatory compliance.

Key Responsibilities:

• Provide leadership, coaching, and daily oversight to Patient Flow Coordinators, Dispatchers, and Patient Transporters
• Apply and reinforce knowledge of patient transport procedures, infection prevention protocols, patient safety standards, and proper body mechanics
• Oversee and manage dispatch operations, including workload distribution, prioritization of transport requests, and transporter utilization
• Monitor patient flow activities and identify opportunities to improve operational efficiency, service levels, and patient experience
• Collaborate with clinical and support departments to coordinate patient transportation services and establish service-level expectations as needed
• Ensure compliance with all applicable federal, state, and local regulations, as well as organizational policies and standards, including those of The Joint Commission (TJC), OSHA, and CDC
• Recruit, onboard, train, develop, and evaluate staff, including Patient Flow Coordinators, Dispatchers, Constant Observers, Patient Transporters, and other support personnel
• Assist the Unit Director in achieving departmental goals, monitoring performance metrics, and maintaining budgetary objectives
• Support ongoing quality improvement initiatives and utilize operational data to drive performance improvements
• Address service issues, resolve operational challenges, and ensure a high level of customer satisfaction
• Perform other duties as assigned

Qualifications:

• Minimum of two years of management or supervisory experience in a hospital, healthcare operations, patient transport, patient sitter, logistics, or related environment preferred
• Demonstrated ability to analyze operational and statistical data, identify trends, and implement process improvements
• Strong leadership, communication, customer service, and problem‑solving skills
• Proficiency with Microsoft Office applications and Windows‑based operating systems
• Ability to troubleshoot software and technology‑related issues and coordinate resolution with internal or external support teams
• Knowledge of hospital operations, patient flow processes, and patient transportation services preferred.

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.