PATIENT FLOW COORDINATOR (FULL TIME)

Compass Group USA; Round Rock (TX); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Willing to train!

Job summary

TouchPoint Support Services is hiring a full-time Patient Flow Coordinator in Round Rock, TX. The role requires coordinating patient transportation requests, dispatching staff efficiently, and ensuring safety and compliance with policies. The schedule varies; prior patient flow experience is preferred and a high school diploma is required.

Training is available for the right candidate. As part of Compass Group, TouchPoint focuses on compassionate patient support across Ascension Health

Qualifications

• High school diploma required.
• Prior patient flow experience preferred.
• Ability to plan, organize, coordinate and direct transport activities.

Responsibilities

• Coordinate and monitor daily patient transportation activities.
• Dispatch requests promptly and assign transport personnel by priority and proximity.
• Ensure adherence to policies and safety guidelines in patient transport.
• Maintain equipment and supplies; make purchase recommendations as needed.
• Support team and resolve issues to maximize productivity.

Skills

Coordination

Planning

Analytical thinking

Communication

Education

High school diploma

Job description

Select how often (in days) to receive an alert:

• We are hiring immediately for a full time PATIENT FLOW COORDINATORposition.
• Address: Ascension Seton Williamson - 201 Seton Parkway, Round Rock, TX 78665. Note: online applications accepted only.
• Schedule: Full time schedule; Days and hours may vary. More details upon interview.
• Requirement: Prior patient flow experience preferred. High school diploma required.
• Perks: Willing to train!
• Pay Range: $20.00 per hour to$21.00 per hour.

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.

We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

Job Summary

Summary: As a Patient Flow Coordinator, you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel.
Essential Duties and Responsibilities:

• Continuously monitors and improves departmental performance through timely dispatching of patient transport requests and personnel activity status.
• Resolves problems related to patient, visitor, staff or employee complaints.
• Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
• Ensures compliance with policies and procedures for departmental operations.
• Manages the Patient Transport Department in Operations Managers or Supervisors absence if required.
• Motivates staff to function as a team in achieving goals and maximum productivity.
• Adheres to and promotes associatescompliance to standard universal and disease‑specific precautions and the OSHA blood borne pathogen standard; work to comply with all federal and state regulatory agencies.
• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Monitors supplies and equipment; makes purchase recommendations as needed.
• Performs other duties as assigned.

Qualifications:

• Ability to plan, organize, coordinate and direct the activities of transport requests and associates productivity.
• Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.

Associates at Touchpoint are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full‑time positions also offer the following benefits to associates:

• Medical
• Vision
• Life Insurance/AD
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Touchpoint maintains a drug‑free workplace.