PATIENT FLOW COORDINATOR (FULL TIME)

TouchPoint Support Services; Round Rock (TX); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Willing to train

Health and Wellness Programs

Retirement Plan

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Job summary

TouchPoint Support Services in Round Rock, TX, is hiring a full-time Patient Flow Coordinator. This role supports Ascension Seton Williamson and coordinates patient transportation with timely dispatch and efficient assignment of transport staff.

Requirements include a high school diploma and preferred patient flow experience; training is provided. Schedule is full-time; hours may vary. Compensation ranges from $20.00 to $21.00 per hour, with comprehensive benefits for eligible associates.

Qualifications

• Ability to plan, organize, coordinate and direct the activities of transport requests and associates productivity.
• Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.

Responsibilities

• Continuously monitors and improves departmental performance through timely dispatching of patient transport requests and personnel activity status.
• Resolves problems related to patient, visitor, staff or employee complaints.
• Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
• Ensures compliance with policies and procedures for departmental operations.
• Manages the Patient Transport Department in Operations Managers or Supervisors absence if required.

Skills

Planning and coordination

Analytical skills

Education

High school diploma

Job description

• We are hiring immediately for a full time PATIENT FLOW COORDINATOR position.
• Address: Ascension Seton Williamson - 201 Seton Parkway, Round Rock, TX 78665. Note: online applications accepted only.
• Schedule: Full time schedule; Days and hours may vary. More details upon interview.
• Requirement: Prior patient flow experience preferred. High school diploma required.
• Perks: Willing to train!
• Pay Range: $20.00 per hour to $21.00 per hour.

TouchPoint

• We are hiring immediately for a full time PATIENT FLOW COORDINATOR position.
• Address: Ascension Seton Williamson - 201 Seton Parkway, Round Rock, TX 78665. Note: online applications accepted only.
• Schedule: Full time schedule; Days and hours may vary. More details upon interview.
• Requirement: Prior patient flow experience preferred. High school diploma required.
• Perks: Willing to train!
• Pay Range: $20.00 per hour to $21.00 per hour.

If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing.

We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.

We asked some of our associates why they love working for Touchpoint.

Job Summary

Summary: As a Patient Flow Coordinator, you will be responsible for the effective daily coordination and monitoring of Patient Transportation services activities through timely and accurate dispatch and management of customer transportation requests and efficient assignments of transport personnel.

Essential Duties and Responsibilities

• Continuously monitors and improves departmental performance through timely dispatching of patient transport requests and personnel activity status.
• Resolves problems related to patient, visitor, staff or employee complaints.
• Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
• Ensures compliance with policies and procedures for departmental operations.
• Manages the Patient Transport Department in Operations Managers or Supervisors absence if required.
• Motivates staff to function as a team in achieving goals and maximum productivity.
• Adheres to and promotes associates compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; work to comply with all federal and state regulatory agencies.
• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Monitors supplies and equipment; makes purchase recommendations as needed.
• Performs other duties as assigned.

Qualifications

• Ability to plan, organize, coordinate and direct the activities of transport requests and associates productivity.
• Analytical ability to constantly evaluate task and personnel status; interpret demand and response times in accordance with patient acuity and personnel availability.

Associates At Touchpoint Are Offered Many Fantastic Benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits