Patient Flow Manager - Seattle, WA

Crothall Healthcare; Seattle (WA); On-site; USD 80,000 - 81,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Job summary

Crothall Healthcare, a Compass Healthcare company, is seeking a Patient Flow Manager to lead a team of Patient Flow Coordinators and Transporters in a hospital setting. The role focuses on dispatch coordination, process improvement, and ensuring regulatory compliance within healthcare operations.

The position requires management experience in a hospital environment, strong analytical skills, and CPR/BLS certification.

Qualifications

• Management experience in hospital environment and/or patient transportation.
• Analytical ability to interpret statistical data and trends.
• Basic computer skills with Windows OS; troubleshoot system problems.
• Associate’s degree preferred.
• CPR/BLS Certification required.

Responsibilities

• Lead a team of Patient Flow Coordinators and Transporters.
• Apply knowledge of patient transport concepts and infection control; supervise dispatcher activity.
• Coordinate Patient Transportation activities with other departments and develop service agreements.
• Ensure compliance with regulatory agencies including Federal, State, JCAHO, OSHA, and CDC.
• Orient, train, and develop dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
• Assist unit director in achieving financial objectives and managing budget; help control expenses.
• Perform other duties as assigned.

Skills

Management experience

Analytical skills

Computer skills

CPR/BLS certification

Associate degree preferred

Education

Associate’s degree

Job description

Crothall Healthcare

Salary

$80,169 - $81,000

Other Forms of Compensation

Pay Grade

10

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Job Summary

Summary: As a Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Flow Coordinators and Transporters within a hospital setting.

Essential Duties and Responsibilities

• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.
• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.
• Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.
• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.
• Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.
• Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.
• Performs other duties as assigned.

Qualifications

• Management experience in hospital environment and/or patient transportation.
• Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity.
• Basic computer skills with Windows based Operating System; ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
• Associate’s degree is preferred.
• CPR/BLS Certification required.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1559013

Crothall Healthcare

JANELLE C. ALLEN