Patient Flow Coordinator-28816

Rush University Medical Center; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Rush University Medical Center in Chicago seeks a Patient Flow Coordinator to oversee daily patient placement coordination and EVS staff assignments. The role involves timely dispatch, monitoring patient movement, and ensuring efficient discharge activities, aligned with Rush policies and performance goals.

The position requires a high school diploma, strong customer service and communication skills, and the ability to manage time, organize tasks, and solve problems.

Qualifications

• High school diploma required; customer service experience preferred in medical settings.
• Associates or Bachelor's degree preferred.
• Experience with Epic is desirable.
• Basic knowledge of Microsoft Office.
• Ability to communicate effectively with clinical and non-clinical staff.

Responsibilities

• Resolves problems related to patient, visitor, staff, or employee complaints.
• Recommends and participates in solving ongoing problems or trends.
• Escalates bed status changes with Patient Placement.
• Directs EVS team and oversees discharge cleaning assignments.
• Manages room hold and codes with appropriate reasons.
• Ensures staff availability and coverage across shifts.
• Maintains professional telephone etiquette and interpersonal skills.
• De-escalates high-tension situations as needed.
• Monitors dispatching of Patient Placement and personnel status to improve performance.
• Creates and distributes Daily Shift Reports as required.

Skills

Customer service skills

Time management

Organizational skills

Problem solving

Effective communication with clinical/

Education

High school diploma

Associates or Bachelor's degree

Tools

Epic

Microsoft Office

Job description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Patient Transport Services

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 2

Work Schedule: 8 Hr (2:00:00 PM - 10:30:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page ("https://www.rush.edu/rush-careers/employee-benefits").

Pay Range: $16.48 - $23.28 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary

The Patient Flow Coordinator is responsible for the effective daily coordination and monitoring of Patient Flow through timely and accurate dispatch and management of Patient Placement requests and efficient assignments of Environmental Services personnel. The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Operational Excellence Proactive in the achievement of the departmental goals and objectives. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Other Information

• High school diploma.
• Customer service skills, preferably in a medical setting.
• Time management skills.
• Organizational skills.
• Maintains professionalism at all times.
• Problem solving skills.
• Demonstrates personal computer literacy and basic knowledge of Microsoft office
• Ability to communicate effectively with both clinical and non-clinically personnel.
• Ability to create reports/communication documents related to the role and outcome performance monitoring. Ability to perform tasks independently, seeks direction as needed, and prioritizes workload.
• Experience with EVS and bed monitoring system.
• Flexible, willing to adjust schedule, work weekends if needed.

Preferred Job Qualifications

• Associates or Bachelor's degree.
• Basic knowledge of medical terminology.
• Experience with Epic.

Responsibilities

• Resolves problems related to patient, visitor, staff, or employee complaints associated with departmental issues
• Recommends and participates in the solution of ongoing problems or trends
• Escalates/prioritizes changes in bed status in conjunction with Patient Placement.
• Facilities routing of phone calls from internal customers to the EVS team and utilizes 2-Fixx portal when appropriate. Provides oversight of EVS staff for efficient discharge cleaning assignments.
• Manages room hold and appropriate reason codes.
• Identify the following and elevate to EVS manager when no EVS tech in sector, prolonged response/clean times are outside of protocols.
• Ensures staff availability (beginning, end, breaks, lunch).
• Exhibits excellent telephone etiquette and listening skills. Displays interpersonal savvy.
• Successfully de-escalates high-tension situations.
• Continuously monitors and improves departmental performance through timely dispatching of Patient Placement requests and personnel activity status.
• Utilizes effective dispatching logic in prioritizing tasks, dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
• Identifies problems and, conducts research, resolves or makes recommendations to direct reports.
• Continuously monitors response times and associate productivity.
• Identifies problems and/or trends, conducts research, resolves or makes recommendations to direct reports.
• Prints reports when requested. Functions as a liaison between Environmental Services Patient and other departments. Records all operational actions in "Daily Shift Report".

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.