Patient-First Optician: Frames, Lenses & Care

Bridgeview Eye Partners; South Bend (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Vision benefits

401(k)

Paid time off and holidays

Company-paid certification program

Career growth opportunities

Job summary

Bridgeview Eye Partners in South Bend, IN seeks an eyewear sales associate to guide patients in selecting frames and lenses that fit prescriptions and lifestyle. You will explain lens options, educate on eyewear care, and ensure a seamless patient experience in a medical office.

You will also process orders, verify insurance, manage follow-ups, perform fittings and adjustments, and maintain merchandising to support patient flow and satisfaction.

Qualifications

• Strong communication skills and patient-first mindset.
• Commitment to delivering excellent customer service.
• Attention to detail and accuracy in administrative tasks.
• Ability to build trust and long-term relationships with patients.
• Interest in both healthcare and retail environments.

Responsibilities

• Guide patients in selecting frames and lenses that align with their prescription, lifestyle, and preferences.
• Clearly explain doctor recommendations and lens options, including features and benefits
• Educate patients on proper eyewear care and usage
• Accurately enter and manage spectacle orders
• Verify insurance eligibility and calculate patient co-pays
• Monitor order status to ensure timely delivery
• Notify patients when orders are ready and coordinate dispensing
• Conduct follow-up outreach to ensure patient satisfaction and successful adaptation
• Perform fittings, adjustments, and minor repairs
• Address and resolve patient concerns related to eyewear
• Maintain accurate inventory of frames, lenses, and optical supplies
• Create and maintain organized, visually appealing displays
• Support efficient patient flow and communicate delays when necessary
• Collaborate with providers and team members to ensure a seamless patient experience
• Take on additional responsibilities as needed to support the practice

Skills

Strong communication

Customer service

Attention to detail

Patient relationship building

Healthcare and retail interest

Education

High School diploma or equivalent

Job description

Bridgeview Eye Partners in South Bend, IN seeks an eyewear sales associate to guide patients in selecting frames and lenses that fit prescriptions and lifestyle. You will explain lens options, educate on eyewear care, and ensure a seamless patient experience in a medical office.

You will also process orders, verify insurance, manage follow-ups, perform fittings and adjustments, and maintain merchandising to support patient flow and satisfaction.