Patient-First Medical Equipment Support Specialist

Rotech Healthcare; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous paid time off

Paid holidays

Overtime pay

Bonus opportunities

Job summary

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative in Memphis to serve as the first contact for patients and referral sources, handling intake, eligibility verification, and coordination of home medical equipment and respiratory services.

The role requires strong communication, accuracy, and the ability to multi-task in a fast-paced setting. Experience in home healthcare or medical billing is a plus, with competitive benefits and opportunities for growth.

Qualifications

• Experience in home healthcare, medical billing, or patient intake is preferred.
• Excellent verbal and written communication skills in English.
• Ability to manage multiple tasks and prioritize.
• Knowledge of healthcare terminology is a plus.

Responsibilities

• Handle patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service.

Skills

Verbal communication

Written communication

Multi-tasking

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative in Memphis to serve as the first contact for patients and referral sources, handling intake, eligibility verification, and coordination of home medical equipment and respiratory services.

The role requires strong communication, accuracy, and the ability to multi-task in a fast-paced setting. Experience in home healthcare or medical billing is a plus, with competitive benefits and opportunities for growth.