Patient-First Front Desk Specialist — Part-Time Clinic

Colorado In Motion; California (MO); Hybrid; USD 32,000 - 39,000; Part time

Job summary

Interstate Therapy Solutions, part of the Confluent Health family, seeks a Part Time Front Desk Medical Receptionist in Valencia, CA. The 29-hour weekly role runs M-F with shifts around 1pm-7pm, offering a friendly first impression to patients and handling check-in, scheduling, insurance verifications, and payments.

Responsibilities include managing referrals, updating patient records, and ensuring a smooth patient flow while protecting privacy under HIPAA guidelines.

Qualifications

• High School Diploma or GED required or preferred.
• Experience in a medical front desk or related setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using computers, phones, scheduling systems, EMR, email, and basic spreadsheets.
• Ability to discuss payments and insurance information professionally.
• Calm, patient-centered approach with attention to detail.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Communication

Organization

Multitasking

Follow-up

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Email

Spreadsheets basics

Job description

Interstate Therapy Solutions, part of the Confluent Health family, seeks a Part Time Front Desk Medical Receptionist in Valencia, CA. The 29-hour weekly role runs M-F with shifts around 1pm-7pm, offering a friendly first impression to patients and handling check-in, scheduling, insurance verifications, and payments.

Responsibilities include managing referrals, updating patient records, and ensuring a smooth patient flow while protecting privacy under HIPAA guidelines.