Patient-First Front Desk Coordinator — Dental Office

Todays Dental West Columbia; Columbia (SC); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Sign-on bonus and referral bonus

Paid time off

Health insurance coverage

Paid gym membership

Year-end bonus

Paid training on software

Job summary

Todays Dental West Columbia is seeking a Front Desk Coordinator to manage a busy schedule, greet patients warmly, and ensure smooth daily operations in our Columbia, SC practice. Dental experience helps, but training is available for software and terminology.

You will handle calls, confirm appointments, verify insurance, and collect payments while collaborating with clinicians to keep the workflow efficient and patients satisfied.

Qualifications

• Excellent phone and written communication are essential.
• HIPAA knowledge and discretion are required.
• Comfortable using a computer and practice management software.
• Organized enough to handle multitasking with a busy front desk.
• Dependable attendance to ensure full coverage of the schedule.

Responsibilities

• Answer incoming calls promptly and manage appointments, confirmations, reschedules, and recalls.
• Greet patients, verify details, collect forms, copays, and outstanding balances.
• Verify insurance eligibility and benefits prior to visit.
• Fill cancellations from ASAP list and confirm the next day's column.
• Maintain patient records and notes in the practice management system.
• Collaborate with clinical team to keep operatories turning over on time.

Skills

Excellent phone manner

Clear written communication

Organized under pressure

HIPAA understanding

Attendance reliability

Front-office experience preferred

Education

High school diploma or equivalent

Tools

Open Dental or similar practice management software

Job description

Todays Dental West Columbia is seeking a Front Desk Coordinator to manage a busy schedule, greet patients warmly, and ensure smooth daily operations in our Columbia, SC practice. Dental experience helps, but training is available for software and terminology.

You will handle calls, confirm appointments, verify insurance, and collect payments while collaborating with clinicians to keep the workflow efficient and patients satisfied.