Patient Financial Specialist - Metro Atlanta

Resurgens Orthopaedics; Atlanta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Financial Specialist to join their dynamic team in Metro Atlanta. This role is pivotal in ensuring patient inquiries and balances are addressed with professionalism and efficiency. You will be responsible for managing patient accounts, setting up payment plans, and collaborating with various teams to resolve issues, all while maintaining confidentiality. If you have a passion for customer service and a background in collections, this is a fantastic opportunity to make a meaningful impact in patient care and financial management.

Qualifications

• 2+ years of experience in collections in a physician practice.
• Detail-oriented with multitasking skills in a fast-paced environment.

Responsibilities

• Maintain confidentiality when addressing patients.
• Answer billing and payment questions professionally.
• Set up patient payment plans within guidelines.

Skills

Collections Experience

Medical Terminology

ICD 10 Knowledge

CPT Codes Knowledge

Microsoft Office Proficiency

Customer Service Skills

Tools

Athena

Job description

Join to apply for the Patient Financial Specialist - Metro Atlanta role at Resurgens Orthopaedics.

Work in a team environment to address patient balances and inquiries.

Job Details

• Type: Full-time
• Seniority level: Entry level
• Industry: Hospitals and Health Care

Responsibilities

• Maintain confidentiality when addressing patients.
• Answer billing and payment questions professionally and promptly.
• Set up patient payment plans within guidelines.
• Perform tasks on external collection agency portals.
• Communicate with interdepartmental teams to resolve patient and insurance issues.
• Update patient accounts, including insurance corrections.
• Manage patient refunds.

Qualifications

• At least two years’ experience in collections in a physician practice.
• Knowledge of medical terminology, ICD 10, and CPT codes.
• Detail-oriented with multitasking skills in a fast-paced environment.
• Proficient in Microsoft Office; Athena experience preferred.
• Excellent communication skills, with a focus on customer service.

Physical & Work Environment

Requires sitting, standing, walking, reaching, talking, hearing, and occasional lifting up to 20 pounds. May be exposed to infectious diseases, humid conditions, fumes, chemicals, and moderate noise levels.