Patient Acct Rep Float

Regional One Health; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional One Health is seeking a Billing/Accounts Specialist to provide coverage for Level I–III in the Patient Financial Services unit. Responsibilities include processing patient accounts, billing, collections, and reimbursement with attention to data integrity.

The role supports cash posting, mail handling, scanning, and daily productivity targets while training new hires. Qualified candidates will have 3+ years in hospital billing, experience in cash posting, and strong customer service

Qualifications

• Minimum 3 years experience in facility billing and cash posting.
• 2 years in a leadership role preferred.
• College education and/or insurance claims experience may be considered in lieu of healthcare experience.

Responsibilities

• Performs billing, collections and reimbursement services.
• Secures required financial/demographic information.
• Conducts monitoring, follow-up and research on assigned accounts.
• Provides courteous customer service and timely responses.
• Posts payments and reconciles cash receipts to daily batch.
• Trains new hires and provides refresher training to staff.
• Ensures daily productivity and billing/re-bill files meet targets.
• Resolves claims and communicates with departments to ensure claim integrity.

Skills

Billing & collections

Data entry

Customer service

Accounts reconciliation

Cash posting

Education

High School Diploma or equivalent

Tools

Billing software

EHR systems

Electronic claim submission

Job description

JOB SUMMARYResponsible for providing coverage for all Level I, Level II and Level III functions in the PFS unit to ensure a consistent staffing complement. This position will also ensure the accurate and timely processing of patient accounts related to billing, collections and reimbursement service for Regional One Health in accordance with PFS standards, policies and procedures assigned to Level II and Level III Employees, as well as cash posting, mail handling, scanning, sorting, document assembly, coping, faxing and data entry assigned to the Level I employees. Demonstrates a level of accountability to ensure data and codes are not changed on claims prior to submission. Gathers all information necessary to process patient claims. Ensures that daily productivity standards, billing and re-billing files are met to obtain the required completion rate. Conducts training for new hires and provides monthly refresher courses for existing hires.Key Job ResponsibilitiesEssential FunctionPerforms billing, collections and reimbursement services.Ensures that all required financial/demographic information is secured.Provides monitoring, follow-up, and research of all assigned patient accounts as required to maintain accurate records pertaining to patient and/or account information.Provides courteous and professional customer service at all times.Ensures that PFS standard and requirement of 100% is met and that all payments are retrieved and posted on the date received.Gathers all information necessary to process claim payments and ensures that all clinical data codes associated with claim payment are not changed prior to claim payment.Researches submitted cash payments by verifying patient account numbers and appropriate facility.Enters all cash receipts and credit card payments to correct accounts and reconciles to batch.Monitors and performs cash reconciliation to identify cash posting errors.Reconciles cash payments to daily bank lockbox and EFT deposits.Reviews erroneous claims and researches Commercial guidelines to ensure corrections, adjustments, and proper modifications to claims in accordance with documented billing procedures.Responds to patient and insurance company complaints, correspondence, inquiries and requests for information by analyzing charges and bill and contracted arrangements, determining billing errorsContacts clinical departments and HIM to obtain information to determine claim integrity and works with department to resolve claims.Provides continuous updates and information to PFS management regarding ongoing errors, payer related issues, registration issues and other controllable related activities affecting reimbursement and payment methodology.Essential FunctionMaintains an active working knowledge of all Governmental Mandated Regulations as it pertains to claims submission.Ensures successful implementation of Governmental Regulatory Billing changes, including but not limited to Medicare OPPS effective August 1, 2000.Performs the necessary research in order to determine proper governmental requirements prior to claims submission.Collects balance owed from third party payers in accordance with state and federal laws governing collection practices.Maintains an active working knowledge of all billing and reimbursement requirements by Payer.Continuously receives updates and information regarding challenges and newly revised billing and reimbursement practices to ensure compliance.Ensures daily productivity standards are met and daily billing and re-bill files are cleared in accordance with documented procedureBiller –120 accounts per dayCollector – 45 accounts per dayValidator –80 accounts per dayEnsures all correspondence, rejected claims and returned mail is worked within 48 hours of receipt during workdaysEnsures daily EOBs, reports and appeal files are cleared within 48 hours of receipt during workdaysEnsures business service requests are worked and documented within 24 hours of receipt during workdays.Reviews and resolves claims that are suspended daily in electronic billing terminals in accordance with PFS procedureWorks all discount applicable generated reports, providing proper documentation and making necessary corrections within 48 hours of receipt during workdaysEnsures claims are submitted timely and no filing deadline denials are receivedEnsures quality standards are met and proper documentation regarding patient accounting recordsIdentifies and forwards proper account denial information to the designated departmental liaison. Dedicates efforts to ensure a proper denial resolution and timely turnaroundReviews all payments received to verify accuracy by evaluating the claim, account level charge information, contact and payment terms in accordance with Reimbursement Verification ProcedureEnsures collection efforts are thorough and ethical to accomplish overall departmental objectives related to outstanding balancesWorks collaboratively and cohesively with the team to assist in keeping workload evenly distributedWorks with PFS Managers to assess the educational needs of employees and provides the necessary training and education on transactional processesEnsures consistent, open and honest communication with PFS Director and/or Managers regarding findings, recommendations and other financial opportunities.Performs support services for departmental associates such as scanning or faxing documents, copying, printing forms, data entry and providing backup to reception area as requestedEnsures quality standards are met in clerical services performed in accordance with PFS compliance guidelinesDocuments and forwards incoming mail and resolve any mail related issues or problemsPerforms mail retrieval, sorting, distribution and inter-facility delivery duties for all PFS associatesPrepares training material for new hires specific to their job functions as they onboard in Patient Financial Services, which consists of:Identifies and assesses training needs within departmentMeet with managers and Team leads to ascertain training needs.Essential FunctionConduct surveys.Train employees for specific jobs.Create teaching materials.Hold meetings and presentations on learning material.Create learning literature, job aides, manuals.Plan, organize, and implement a range of training activities.Train new hires as well as veteran employees.Conduct orientation sessions to assess level of skills.Create monitored simulations and problem-solving scenarios.Create interactive, multimedia presentations.Provides coverage for relief and absences as required.PHYSICAL DEMANDS/WORKING CONDITIONSPhysical Demands Category: Office Support & AdministrativePhysical DemandsA thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Physical DemandN/ARarelyOccasionallyFrequentlyConstantlyWeightStandingXWalkingXSittingXLiftingXCarryingXPushingXPullingXClimbingXBalancingXStoopingXKneelingXCrouchingXCrawlingXReachingXHandlingXGraspingXFeelingXTalkingXHearingXRepetitive MotionsXEye/Hand/Foot CoordinationXEducationEducation LevelEducation DetailsRequired/ PreferredHigh School DiplomaOr equivalent with related course work.RequiredandPost high school educationPreferredWork ExperienceExperienceExperience DetailsRequired/ PreferredMinimum 3 years experienceOf experience in a facility setting (hospital billing and collection) with responsibility for cash posting and payment validation.RequiredandMinimum 2 years experienceIn a leadership rolePreferredandCollege education and/or previous insurance company claims experience may be considered in lieu of healthcare experience.Required