Scheduler-Full Time-Days

Cape-Fear-Valley-Medical-Center-; Kingsford (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Cape Fear Valley Health System in Fayetteville, NC, seeks a clerical professional to verify demographic, clinical, financial, and insurance data for appointments and pre-registration. You will handle insurance eligibility, pre-certifications, and patient education on financial responsibilities.

The role involves scheduling across modalities, coordinating with referrals, and ensuring accurate documentation for care delivery and clinical clearance.

Qualifications

• High school diploma or equivalent required.
• College courses in Business or Health Care Administration preferred.
• Medical terminology knowledge within one year of employment.

Responsibilities

• Receive orders and schedule outpatient appointments for all modalities.
• Perform insurance eligibility verification and pre-certification/authorization.
• Pre-register patients and educate on financial responsibilities.
• Communicate appointment confirmations and coordinate with referring offices.
• Balance daily charge reports and assist other staff as needed.

Skills

English proficiency

Verbal communication

Written communication

Customer service

Problem-solving

Microsoft Office

Multitasking

Education

High school diploma

College courses in Business/Healthcare Admin

Medical terminology knowledge

Tools

Microsoft Office

Job description

FacilityCape Fear Orthopedics FCLocationFayetteville, North CarolinaDepartmentCF Orthopedics & Sports Medicine - FerncreekJob FamilyClericalWork ShiftDays (United States of America)SummaryObtains and/or verifies demographic, clinical, financial, and insurance information in the process of appointment making for patient tests and procedures, pre-registering and financial clearing for service delivery. Validates medical necessity (LMRP/LCD review) of Medicare and Non-Medicare cases to ensure clinical and financial clearance. Additionally, the incumbent obtains and processes signed physician orders to ensure clinical documentation for care delivery. The incumbent conducts online insurance eligibility/benefit verification, pre-certification/authorization, referral clearance and financial education on designated cases. As appropriate, the incumbent notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to resource counseling for follow-up and consultation.Major Job FunctionsThe following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:Receive orders and schedule outpatient appointments for all modalities except biopsy and special procedures and all radiology outpatient facilitiesDetermines proper scheduling requirements and/or limitations according to requested tests/procedures and schedules resources (equipment, staff, room, etc.)Coordinates add-on and same-day appointments as requiredEnsures proper test sequencing with minimal patient delays, when multiple testing is required.Performs insurance eligibility/benefit verification, utilizing a variety of mechanisms (EDI transactions, web access and by calling payers) and documenting information within the appropriate registration system; supporting with reference number.Pre-registers the patient for upcoming visit(s).Calls patient to remind of appointment date, time, location, and preparation for procedures following protocols; as well as informs the patient of their financial responsibility, answer questions and give directions.Validates medical necessity (LMRP/LCD review) of Medicare and Non-Medicare cases to ensure clinical and financial clearance.Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of pre-registration.Provides patient, family and physician office education during scheduling process to inform them of preparations needed for diagnostic testing and proper scheduling instructionsSends and/or communicates appointment confirmation to referring officeReconciles charge reports daily and communicates errors to staffOther duties as assignedMinimum QualificationsThe following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:Education and Formal Training:High school diploma or equivalent requiredCollege courses in Business or Health Care Administration and/or Computer Technology preferredMedical terminology required within one year of employmentWork Experience:1 year insurance/clerical experience within a hospital or medical office setting preferredKnowledge, Skills, and Abilities Required:Proficiency in reading, writing, and speaking the English languageMust pass pre-employment testing and post-training testingMust have knowledge of insurance and collection of paymentsMust have experience with Microsoft softwareMust possess excellent verbal and written communication skills, customer service skills and problem-solving abilitiesMust be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health SystemMay be required to periodically rotate shifts and regular days offAll system employees must have the flexibility to meet the department hours of operationPhysical Requirements:Must be able to communicate orally, see, and hear to collect informationMust have dexterity to operate office equipmentPosition operates in an office, call center environmentWork area is well-lit, temperature controlled and free from hazardsThe incumbent is subject to eyestrain due to the many hours spent looking at a CRT screenThe noise level is low to moderateAnswers telephone calls, uses personal computer and other business machines extensivelyBends, reaches, pushes and pulls file drawers to file records and reportsRegularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 poundsRequired Licenses and CertificationsCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity