Patient Financial Services Representative Pulmonary Loveland

Banner Health; Loveland (CO); On-site; USD 25,000 - 38,000; Full time

Job summary

Banner Health Loveland Pulmonology-Clin is seeking a Customer Financial Services Representative to support patient registration, insurance verification, and revenue cycle tasks. You will balance daily cash, coordinate appointments, and provide financial guidance to patients while maintaining high service levels.

The role operates Monday–Friday, 8am–5pm at 1900 N. Boise Ave, Suite 220, Loveland, CO, with occasional float to Greeley for staffing.

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or insurance processes preferred.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication skills.

Responsibilities

• Register patients and collect demographics and signatures.
• Verify insurance eligibility and obtain pre-certifications and referrals.
• Collect patient liability and explain financial policies and payment options.
• Enter payments and reconcile daily transactions, balance cash drawer.
• Schedule visits and coordinate with payors to maximize reimbursement.
• Communicate with patients and staff via calls, email, and in person.
• Assist with medical records requests and general clinic workflows.

Skills

Patient financial services

Multitasking

Communication skills

Office software

Education

High school diploma/GED

Job description

Primary City/State: Loveland, Colorado

Department: C/P-Loveland Pulmonology-Clin

Work Shift: Day

Job Category: Revenue Cycle

Job Summary

Banner Health Clinic is led by an experienced, board certified physician who is committed to supporting and educating patients and their families. Our highly specialized staff provides diagnosis and treatment of several diseases and conditions. As a Patient Financial Services Representative supporting Pulmonary, we offer a customer-focused and friendly work environment with a great team and career growth opportunities. Responsibilities include checking in patients, verifying/adding patient demographics, verifying insurance coverage, collecting payments, scheduling appointments, returning patient phone calls, and communicating with clinical staff. In addition, you will coordinate patient flow, receive calls, schedule appointments, provide registration and insurance information, obtain required signatures, verify insurance coverage, validate referrals and authorizations, collect patient liability, provide financial guidance, post patients, release information, reconcile payments, balance cash drawer, schedule office visits, ensure patient appointments are prepared, and assist in responding to records requests.

Shift: Monday - Friday, 8am - 5pm. Primary location: 1900 N. Boise Ave, Suite 220. Occasional float to our Greeley clinic location for staffing support may be required.

Core Functions

• Performs registration/check-in processes, including data entry, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with payors and documents appropriately; assists in obtaining or validating pre-certification, referrals and authorizations.
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement; explains and provides financial policies and available resources for alternative payment arrangements.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner; balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary; maximizes reimbursement by scheduling patients in accordance with payor plan provisions; confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communication skills while dealing with patient concerns through telephone calls, emails and in-person conversations; optimizes patient flow by communicating with internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regular supervision and follows structured work routines; works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

Work experience with the Company’s systems and processes is preferred.

Previous cash collections experience is preferred.

Additional related education and/or experience preferred.

Compensation

Estimated Pay Range: $18.38 - $27.56 / hour

Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.

EEO Statement

EEO/Disabled/Veterans Our organization supports a drug‑free work environment.

Company Overview

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions.

Anticipated Closing Window (actual close date may be sooner): 2027-02-24