Patient Financial Services Representative Family Practice Longmont

Banner Health; United States; Sur place; USD 25 000 - 37 000; Plein temps

Résumé du poste

Banner Health in Longmont, CO is seeking a Patient Financial Services Representative. You will check in patients, verify demographics and insurance, collect payments, schedule appointments, return patient calls, and collaborate with clinical staff to ensure smooth patient flow.

This role emphasizes proactive communication, accurate posting of payments, and guiding patients on financial options while upholding compliance and policies. Mon-Fri, 8am-5pm, 205 S. Main St.

Qualifications

• Requires knowledge of patient financial services or insurance processes.
• Typically 1+ year of related work experience.
• Strong interpersonal, oral, and written communication skills.

Responsabilités

• Performs registration/check-in and data entry with patient information.
• Verifies insurance eligibility and documents pre-certifications/referrals.
• Calculates and collects patient liability and explains financial policies.
• Enters payments/charges and reconciles daily activity; balances cash drawer.
• Schedules office visits and ensures patients are prepared for visits.
• Communicates with patients and care team to improve patient flow.
• Responds to requests for patient records and supports in staff tasks.

Formation

High school diploma/GED

Description du poste

Job Details

Primary City/State: Longmont, Colorado

Department Name: Rocky Mountain Fam Prac

Work Shift: Day

Job Category: Revenue Cycle

About the Role

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.

As a Patient Financial Services Representative, we offer a customer-focused and friendly work environment with a great team and career growth opportunities. You'll have the opportunity to work directly with patients and with an engaged group of physicians and staff. You will be responsible for checking in patients, verifying/adding patient demographics, verifying insurance coverage, collection of payments, scheduling appointments, returning patient phone calls, and communicating with clinical staff. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

Shift Details

Monday - Friday, 8am - 5pm, some flexibility required.

Location: 205 S. Main St., Longmont.

Position Summary

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core Functions

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred.

Estimated Pay Range

$18.02 - $27.03 / hour

Anticipated Closing Window (actual close date may be sooner): 2027-01-26

EEO Statement

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Privacy Policy

Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve.

Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.