Front Desk Representative Family Practice

Banner Health; Gilbert (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Banner Health in Gilbert, AZ is seeking a Front Desk Representative for Family Practice to greet patients, register visits, verify insurance, and guide patients through financial options. This role supports smooth patient flow and requires strong customer service and reliability.

The position involves data entry, appointment scheduling, and coordination with care teams to ensure timely and accurate patient information and billing processes. Monday–Friday with rotating Saturdays, start times vary.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Knowledge of patient financial services, collecting services or insurance industry experience.
• Strong interpersonal, oral, and written communication skills.
• Experience with common office software (word processing, spreadsheets, databases).
• Ability to work independently in a fast-paced environment.

Responsibilities

• Register patients and collect demographic and insurance information.
• Verify insurance eligibility benefits and obtain pre-certifications/authorizations as needed.
• Collect patient liability and explain financial policies to patients.
• Enter payments and perform daily reconciliation of charges.
• Schedule appointments and manage patient flow to maximize efficiency.

Skills

Customer service

Communication

Data entry

Registration

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Front Desk Representative Family Practice

Gilbert, Arizona, United States

Sep 25, 2026

Primary City/State:

Gilbert, Arizona

Department Name:

Work Shift:

Day

Job Category:

Revenue Cycle

As a Front Office/Patient Financial Services Representative , you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. This is a perfect opportunity to apply your great customer service skills and make patients and visitors feel welcomed. A career with our team is a great opportunity if you are just starting out or have many years of experience.

Location: Banner Health Ctr (155 E Warner Rd)

Schedule: Monday - Friday, with rotating Saturdays, start times vary 6:30-3pm; 8-4.30; 10:30-7.

POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.

Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations

Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.

Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.

Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.

Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Work experience with the Company's systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred

Our organization supports a drug-free work environment.

Making health care easier, so life can be better.

Banner Health is a leading nonprofit health care system operating 28 hospitals and diverse medical services across six states, dedicated to providing comprehensive patient care.

Grant - Diane and Bruce Halle Foundation

Oct 2025

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