Patient Financial Services Coordinator | Full-Time | Days

UF Health; Jacksonville (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

UF Health in Jacksonville seeks a patient access/registration specialist to complete admissions and support the patient accounting function. You will liaison between patients, nurses, physicians, and staff, handling walk-ins and calls while resolving issues related to billing and collections.

Excellent customer service and attention to detail are essential. Experience in healthcare-admission processes and knowledge of admitting, billing and collections is preferred.

Qualifications

• Required: GED or High School Diploma
• Preferred: Bachelor’s degree, CHAA certification, healthcare experience
• 3–5 years of customer service experience, preferably in a healthcare setting
• Strong interpersonal skills and effective communication
• Detail-oriented with strong organizational skills
• Ability to prioritize tasks and manage workflow
• Ability to perform cashiering functions
• Ability to handle stressful situations professionally
• Proficiency with Windows PCs and typing 25 wpm

Responsibilities

• Complete the admission/registration process and other admission finance functions
• Serve as liaison between patients, nurses, physicians and others
• Handle walk-in patients and incoming telephone calls seeking assistance with patient accounting
• Resolve outstanding issues without involving other staff members
• Provide excellent customer service

Skills

Strong interpersonal skills

Effective communication

Knowledge of insurance requirements

Decision making

Detail-oriented

Prioritization

Cashiering

Stress management

Typing 25 wpm

Education

GED or High School Diploma

Bachelor’s degree or CHAA certification

Tools

Windows PC

Job description

ResponsibilitiesReports directly to the Departmental Manager/Supervisor. Completes the admission/registration process and other admission finance functions. Serves as liaison between patients, nurses, physicians and others. Responsible for handling walk-in patients and incoming telephone calls from customers seeking assistance with matters involving the patient accounting function. This position must be knowledgeable of admitting, billing and collection functions and be able to resolve any outstanding issues without involving other staff members. Provides excellent customer service.

ResponsibilitiesReports directly to the Departmental Manager/Supervisor. Completes the admission/registration process and other admission finance functions. Serves as liaison between patients, nurses, physicians and others. Responsible for handling walk-in patients and incoming telephone calls from customers seeking assistance with matters involving the patient accounting function. This position must be knowledgeable of admitting, billing and collection functions and be able to resolve any outstanding issues without involving other staff members. Provides excellent customer service. Qualifications Education

• Required: GED or High School Diploma
• Preferred: Bachelor’s degree, CHAA certification, and experience in a healthcare/medical insurance environment

Experience

• Required: 3–5 years of customer service experience, preferably in a healthcare setting

Skills And Qualifications

• Strong interpersonal skills
• Ability to communicate effectively with individuals from diverse backgrounds
• Knowledge of insurance requirements preferred
• Excellent decision-making skills and initiative
• Detail-oriented with strong organizational skills
• Ability to prioritize tasks and manage workflow effectively
• Ability to perform cashiering functions
• Ability to handle stressful situations professionally
• Proficiency with PCs in a Windows environment and minimum typing speed of 25 wpm.