Patient Financial Services Associate

Rehabilitation Hospital of Indiana (RHI); Indianapolis (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

The Rehabilitation Hospital of Indiana (RHI) relies on a skilled Patient Financial Services team member to manage patient claims from review to submission, and to monitor collections and adjustments. This role supports timely bill edits, posting, and denials management within a HIPAA-compliant environment.

As part of the revenue management group, you will strive for accuracy, patient satisfaction, and adherence to hospital policies while ensuring every claim is processed efficiently and in a

Qualifications

• Minimum three years in healthcare billing and collections.
• Experience with Medicare/Medicaid and private payers.
• Knowledge of ICD-9 and CPT coding.

Responsibilities

• Process insurance claims and verify payer requirements.
• Perform pre-bill claim audits.
• Print and mail non-electronic claims the same day.
• Post electronic payments and balance to deposits.
• Follow up on delinquent accounts and collections.
• Handle credit balances and refunds as needed.
• Ensure HIPAA compliance and high-quality customer service.

Skills

Insurance billing

Accounts receivable

Medical terminology

HIPAA compliance

Customer service

Education

High school diploma

Tools

Billing software

Job description

The Rehabilitation Hospital of Indiana (RHI) is nationally ranked among the Best Hospitals for Rehabilitation by U.S. News and World Report for 2025-2026 and the Best Rehabilitation Hospital in Indiana for the third year in a row. RHI provides high quality, evidence-based rehabilitation services to those facing life-changing injuries or illness. We specialize in the areas of brain injury, stroke, spinal cord injury and complex medical conditions. We offer inpatient and outpatient rehabilitation services to patients 15 years of age and older.

SUMMARY/PURPOSE OF JOB

RHI has created a unified Patient Financial Services department with revenue cycle responsibility for all aspects of cash posting, insurance clearance, insurance billing and collection. This position is responsible for patient claim review, bill editing and submission, payment follow-up, denials management, credit balances and payment posting.

The incumbent is expected to function as part of the RHI revenue management team and meet performance standards for all assigned duties.

Team members will understand and exhibit the principals of service excellence, leads by example, and mentors' others in the performance of their assigned duties. Additionally, understands that every employee is responsible for exhibiting exceptional customer service by answering call lights on the nursing unit and if not able to assist personally, will inform the appropriate employee regarding the patient's need.

Team members are expected to understand the role of employee's individual position regarding HIPAA requirements and level of access to Protected Health Information as defined in HIPAA hospital-wide policies.

Understands that it is the responsibility of every RHI staff member to provide patient safety as a priority response according to RHI evidence-based practices. Encourage patients to be actively involved in their own care as patient safety strategy.

JOB DUTIES/ESSENTIAL FUNCTIONS

• Understands payer requirements to process clean claims
• Performs pre-bill claim audits
• Prints non-electronic claims and mails out same day.

Billing functions

• Processes Blue Cross, Medicaid, Medicare, and other commercial insurance claims using appropriate revenue codes for the claim. Reviews accounts which were rejected due to improper codes by reviewing and/or obtaining the proper ICD9 and CPT codes for the claim. Completes rejected claims properly and submits to insurance carrier.
• Prepares claims for third party submission according to the insurance policy coverage guidelines

Payer Functions

• Reviews the delinquent account work list for accounts with balances over 45 days old. Follows up and collects accounts. Reviews the work list for Medicare and worker's compensation accounts over 30 days old.
• Follows up and collects all secondary bills. Contacts insurance companies to collect delinquent accounts by phone. Sets up schedule for patients to pay large balances on accounts according to hospital policy. Rebills as necessary.

Credit balance

• Analyzes patient accounts with credit balances to determine adjustments or refunds required.
• Works with Blue Cross credit balance auditors on payment corrections
• Submits necessary paperwork to Accounts Payable for processing refund checks as necessary.

Payment and adjustment posting

• Post electronic payments daily; balances to the check amount
• Manually posts PNC lockbox balancing to the deposit amount
• Manually posts all adjustments requests submitted by billing personnel.
• Utilizes the accurate contractual adjustment code

Employee is focused on providing customer satisfaction (including, but not limited to, patients, co-workers, visitors, vendors and physicians) as a primary goal/outcome of all interactions; places customer first in the performance of job duties and responds to needs in a timely manner as evidenced by the absence of legitimate customer complaints.

• Participates in continuous quality improvement/programs evaluation activities and observes measures to ensure Hospital, Joint Commission, CARF and other quality standards and regulations are met.
• Uses appropriate technique in performing duties to avoid or minimize accidents and injury related to unsafe practice. Proactively seeks information and resources, including the Environment of Care Manual, to aid in safe performance of duties to contribute to the RHI culture of safety.
• Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES

• Requires general knowledge and understanding of departmental activities and procedures. Requires knowledge of where to obtain required data to process claims.

EXPERIENCE

• Minimum three years of experience in a health care environment working in either physician's office or hospital setting working with insurance verification, insurance billing and collections from governmental and third-party payers. Additional experience with self-pay collections is helpful. Billing/coding externship will be considered.

EDUCATION

• High school graduate or equivalent. Medical terminology and billing experience preferred.

HOURS

• Monday-Friday 7:30 AM-4:00 PM

The Rehabilitation Hospital of Indiana is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.