Patient Financial Representative

Ohio County Healthcare; Hartford (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Ohio County Hospital in Hartford, KY is seeking a full-time Patient Financial Representative in the Business Office. The role handles patient accounts, payments, and financial inquiries, with occasional travel to off-site locations, during daytime hours.

Qualified applicants have a high school diploma; preferred experience in patient customer service and basic cash handling. Strong communication, accuracy, and ability to work under pressure in a healthcare setting are essential.

Qualifications

• High school diploma or equivalent required for all positions.
• Experience in patient customer service preferred.
• Occasional travel to off-site locations may be required.

Responsibilities

• Assist patients with account questions in person or by phone.
• Process patient payments and contracts; set up recurring payments.
• Assist with financial assistance applications and indigent care processing.
• Maintain patient balance reports and apply discounts.
• Provide backup to cashier for daily deposits and cash handling.

Skills

Customer service

Cash handling

Communication skills

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Ohio County Hospital - Hartford, KY 42347, Position Type: Full Time, Education Level: High School, Travel Percentage: Up to 25%, Job Shift: Days, POSITION TITLE: 349 - Patient Financial Representative LOCATION: Business Office REPORTS TO: Director of Patient Finance REVISION DATE: 4/14/2026

QUALIFICATIONS:

EDUCATION: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).

EXPERIENCE:

PREFERRED: Experience in patient customer service and soft cash collection.

OTHER REQUIREMENTS OR LICENSURE: Occasional travel from hospital to off‑site business office or clinic locations.

JOB DESCRIPTION:

The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position.

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Lifting up to 50 lbs may be required, anything over 50 lbs should be a team lift or with the use of a lifting aid. Frequent sitting at desk, looking at computer screen and writing, occasional stair climbing.

COMPLIANCE AND REGULATORY EXPECTATIONS:

• OCH Code of Conduct
• OCH Policies and Procedures
• Scope of Practice within License/Certification.
• HIPAA and HIPAA Security Confidentiality Standards
• Workplace Safety
• Mandatory Training
• Annual Compliance Education

ESSENTIAL JOB FUNCTIONS & KEY RESPONSIBILITIES:

• Assist patients from walk ins or phone with account questions
• Process patient payments
• Complete patient payment contracts and set up recurring card payments when necessary
• Assist employees with payment resolution by payment in full or payroll deduction
• Complete Good Faith Estimates as needed
• Assist patients with Financial Assistance applications and process applications for approval or denial
• Assist patients with Indigent Care applications/process
• Complete task worklist assigned by Trubridge Outsourcing Team or onsite team members
• Complete various worklists/reports related to patient balance and applying appropriate discounts
• Provide back up to cashier in processing daily deposits, mailpaid completion and handling cash/safe protocol
• Participating in educational activities and staff meetings when necessary.
• Maintaining confidentiality and adheres to all hospital policies, including HIPPA guidelines
• Other duties as assigned