Patient Financial Representative

Ohio County Healthcare; Hartford (KY); On-site; USD 35,000 - 52,000; Full time

Job summary

Ohio County Healthcare in Hartford, KY seeks a Patient Financial Representative to assist patients with account questions and payments in the Business Office. The role supports payment plans, financial assistance processing, and charity care applications, while ensuring accuracy in balance worklists and reports.

The position requires a high school diploma or equivalent and prefers prior patient service experience and cash handling. Occasional travel to off-site offices or clinics may be needed.

Qualifications

• High school diploma or equivalent required for all positions (GED within 6 months may be allowed).
• Preferred: experience in patient customer service and soft cash collection.

Responsibilities

• Assist patients with account questions from walk-ins or phone calls.
• Process patient payments and set up recurring card payments as needed.
• Assist employees with payment resolution and contract completion.
• Complete Good Faith Estimates as needed and assist with Financial Assistance applications.
• Assist patients with Indigent Care applications/denials and related processing.
• Maintain confidentiality and comply with HIPAA and hospital policies.

Skills

Patient customer service

Cash handling

Payment processing

Education

High school diploma or equivalent

Job description

POSITION TITLE: 349 - Patient Financial RepresentativeLOCATION: Business OfficeREPORTS TO: Director of Patient FinanceREVISION DATE: 4/14/2026QUALIFICATIONS:EDUCATION: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).EXPERIENCE:PREFERRED: Experience in patient customer service and soft cash collection.OTHER REQUIREMENTS OR LICENSURE: Occasional travel from hospital to off-site business office or clinic locations.JOB DESCRIPTION:The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position.PHYSICAL DEMANDS & WORKING ENVIRONMENT: Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Lifting up to 50 lbs may be required, anything over 50 lbs should be a team lift or with the use of a lifting aid. Frequent sitting at desk, looking at computer screen and writing, occasional stair climbing.COMPLIANCE AND REGULATORY EXPECTATIONS: All employees are expected to conduct themselves in a manner that upholds the highest standard of integrity, ethical behavior, and regulatory compliance. As a condition of employment, employees must adhere to:· OCH Code of Conduct· OCH Policies and Procedures· Scope of Practice within License/Certification.· HIPAA and HIPAA Security Confidentiality Standards· Workplace Safety· Mandatory Training· Annual Compliance EducationESSENTIAL JOB FUNCTIONS & KEY RESPONSIBILITIES:• Assist patients from walk ins or phone with account questions• Process patient payments• Complete patient payment contracts and set up recurring card payments when necessary• Assist employees with payment resolution by payment in full or payroll deduction• Complete Good Faith Estimates as needed• Assist patients with Financial Assistance applications and process applications for approval or denial• Assist patients with Indigent Care applications/process• Complete task worklist assigned by Trubridge Outsourcing Team or onsite team members• Complete various worklists/reports related to patient balance and applying appropriate discounts• Provide back up to cashier in processing daily deposits, mailpaid completion and handling cash/safe protocol• Participating in educational activities and staff meetings when necessary.• Maintaining confidentiality and adheres to all hospital policies, including HIPPA guidelines• Other duties as assignedQUALIFICATIONS:EDUCATION: Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).EXPERIENCE:PREFERRED: Experience in patient customer service and soft cash collection.OTHER REQUIREMENTS OR LICENSURE: Occasional travel from hospital to off-site business office or clinic locations.