Patient Financial Rep

BayCare Health System; Tampa (FL); Hybrid; USD 36,000 - 45,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

BayCare Health System seeks a detail-oriented Billing Specialist to manage patient accounts, handle billing and cash postings, and respond to inquiries. The role requires 1 year of customer service experience and strong interpersonal skills.

The position offers a hybrid work setup at our Tampa facilities. Responsibilities include documenting activity, posting payments, applying billing guidelines, and following EOBs.

Qualifications

• 1 year of customer service experience required.
• High School Graduate or GED equivalent.
• Interpersonal skills and clear communication are essential.

Responsibilities

• Administer patient accounts including billing, collections, customer service, and cash applications.
• Document patient account activity and post payments; follow billing guideline changes.
• Identify payer-specific trends and respond to inquiries about accounts, payments and balances.
• Follow up on Explanation of Benefits (EOBs); inventory supplies and track equipment maintenance.
• Perform other duties as assigned.

Skills

Interpersonal skills

Clear communication

Computer skills

Organizational skills

Professional etiquette

Education

HS/GED

Job description

Education:

Essential:

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

Responsible for the administration of patient accounts which includes billing, collections, customer service, and cash applications. Documents patient account activity, posts payments, implements billing guideline changes and identifies trends at a payer specific level. Follows all established policies, procedures, industry regulations and operational standards. Researches, resolves and responds to patient inquiries involving accounts, payments and balances. Follows up on Explanation of Benefits, inventories supplies, reports and tracks equipment maintenance. Performs other duties as assigned.

Minimum Qualifications:

Other information:

Required

Education:

High School Graduate or GED Equivalent (HS/GED)

Required

Experience: 1 year of customer service

Other Requirements:

• Interpersonal Skills
• Ability to communicate clearly
• Computer skills
• Organization Skills
• Professional etiquette, respect and courtesy with others.

Education:

Essential:

• Education Information in Comments

Essential:

Education equivalent experience:

• Please reference “Other Information" section on the job description for required Education details.

Experience:

Essential:

• Reference Other Information in Summary

Facility:

BayCare Health System, CBO Billing-BMGS

Location:

Concourse Ctr

Status:

Full Time, Exempt: No

Shift Hours:

Monday-Friday 8:00am-4:30pm

Shift:

Shift 1

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work:

None

On Call:

No

How often will this team member be working remotely?

Hybrid

Equal Opportunity Employer Veterans/Disabled