Patient Financial Navigator – Revenue Cycle

experiencedAlliedHealth; Culpeper (VA); On-site; USD 25,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

Retirement Savings

Disability Insurance

Health Savings Plans

Education Support

Job summary

UVA Health in Charlottesville, VA seeks a Financial Counselor to assist patients with financial assistance applications and eligibility, support revenue cycle operations, and provide compassionate guidance in a fast-paced healthcare setting.

This onsite role emphasizes empathy, clear communication, and collaboration with patient financial services to resolve questions and ensure access to care.

Qualifications

• Education: High School or equivalent required; Bachelor’s Degree preferred.
• Experience: 4 years relevant experience in customer service.
• Licensure: None

Responsibilities

• Meet with patients to assist with financial assistance applications and eligibility determination.
• Guide patients through available financial assistance programs and resources.
• Process applications accurately and efficiently while maintaining quality standards.
• Manage assigned work queues and account follow-up activities.
• Answer incoming calls and respond to patient inquiries with professionalism and empathy.
• Support revenue cycle processes that contribute to appropriate reimbursement and account resolution.
• Maintain productivity and quality standards while navigating evolving workflows and processes.
• Partner with team members to promote a positive patient experience and successful outcomes.

Skills

Customer service

Communication

Empathy

Attention to detail

Multitasking

Team collaboration

Education

High School diploma or equivalent

Bachelor’s Degree preferred

Job description

UVA Health in Charlottesville, VA seeks a Financial Counselor to assist patients with financial assistance applications and eligibility, support revenue cycle operations, and provide compassionate guidance in a fast-paced healthcare setting.

This onsite role emphasizes empathy, clear communication, and collaboration with patient financial services to resolve questions and ensure access to care.