Patient Financial Navigator

Med--metrix; Weirton (WV); On-site; USD 38,000 - 66,000; Full time

Job summary

Med-Metrix is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance through state, hospital, and federal programs. The role includes completing applications, gathering documents, and coordinating with government agencies to ensure patients receive needed support.

The position requires high school diploma, 2–3 years of customer service experience, and the ability to travel to multiple client sites with reliable transportation.

Qualifications

• High school Diploma or equivalent required; healthcare-related degree preferred.
• 2-3 years experience in customer service.
• Bilingual in Spanish is a plus.
• Ability to work at various client sites and have reliable transportation.
• Proficient in Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Strong problem solving and investigative skills.
• High integrity, dependability, urgency and results oriented.
• Ability to meet monthly productivity goals.

Responsibilities

• Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with the local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Other duties as assigned.
• Use, protect and disclose patients’ PHI only in accordance with HIPAA standards.
• Understand and comply with Information Security and HIPAA policies and procedures at all times.
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties.

Skills

Customer service

Spanish bilingual

Interpersonal skills

Problem solving

Written communication

Verbal communication

Microsoft Office

Organization skills

Attention to detail

On-site work

Education

High school diploma or equivalent

Healthcare-related degree preferred

Tools

Microsoft Office Suite

Job description

Med-Metrix is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance through state, hospital, and federal programs. The role includes completing applications, gathering documents, and coordinating with government agencies to ensure patients receive needed support.

The position requires high school diploma, 2–3 years of customer service experience, and the ability to travel to multiple client sites with reliable transportation.