Patient Benefits & Access Advocate

Med-Metrix; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Job summary

Med-Metrix in Philadelphia is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance through state programs, hospital aid, and federal benefits such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.

The position requires interviewing patients on-site, collecting eligibility information, maintaining records, and ensuring HIPAA

Qualifications

• High school diploma or equivalent required; healthcare-related degree preferred.
• 2-3 years of customer service experience preferred.
• Bilingual in Spanish a plus; willingness to work at multiple client sites.

Responsibilities

• Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information
• Identify eligibility and collect required documentation
• Submit and track applications with the local assistance offices
• Provide support for Marketplace insurance when applicable
• Maintain accurate records and meet productivity goals
• Verify and update insurances
• Other duties as assigned
• Use, protect and disclose patients' protected health information (PHI) only in accordance with HIPAA standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Skills

Interpersonal skills

Customer service

Communication skills

Bilingual Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Med-Metrix in Philadelphia is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance through state programs, hospital aid, and federal benefits such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.

The position requires interviewing patients on-site, collecting eligibility information, maintaining records, and ensuring HIPAA