Patient Financial Navigator

Duke PA; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Duke Health in Durham, NC seeks a Billing Specialist to support the Patient Revenue Management Organization (PRMO). You will finalize patient accounts, assess coverage, and secure necessary authorizations to optimize reimbursement.

Strong communication and data-analysis skills are required. You will join a team focused on accurate billing, responsive patient service, and compliant revenue-cycle operations in a high-volume setting.

Qualifications

• High school education normally required; some postsecondary education preferred.
• Two years of experience in hospital service access, clinical service access, physician office, or billing and collections.
• Explain bills and inform patients of financial liability per policies.

Responsibilities

• Accurately complete patient accounts per departmental protocol and regulatory requirements.
• Analyze insurance coverage and benefits for timely reimbursement.
• Obtain prior authorization certifications and/or authorizations as appropriate.
• Explain bills according to PRMO credit and collection policies.

Skills

Communication skills

Data analysis

Multitasking

Independent work

Education

High school education

Some postsecondary education

Tools

Billing software

Billing systems

Insurance platforms

Job description

Duke Health in Durham, NC seeks a Billing Specialist to support the Patient Revenue Management Organization (PRMO). You will finalize patient accounts, assess coverage, and secure necessary authorizations to optimize reimbursement.

Strong communication and data-analysis skills are required. You will join a team focused on accurate billing, responsive patient service, and compliant revenue-cycle operations in a high-volume setting.