Patient Financial Experience Manager

Socket.dev; Gainesville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Socket.dev in Gainesville, Florida seeks a dynamic leader to oversee day-to-day PFS customer service operations, delivering a consistent, high-quality patient financial experience. You will manage front-line teams responsible for customer service, billing communications, payment solutions, and self-pay activities.

The role emphasizes driving operational performance, staff development, and process improvements while partnering with clinical and revenue-cycle stakeholders to reduce repeat

Qualifications

• Associate degree preferred.
• 3–4 years revenue cycle experience required.
• 1–2 years in billing operations (HB/PB) within a hospital or multi-site health system.
• 3 years supervisory experience in hospital or professional billing operations.

Responsibilities

• Lead day-to-day PFS customer service operations to deliver a consistent, high-quality patient financial experience.
• Manage front-line teams responsible for customer service, billing communications, payment solutions, and self-pay activity.
• Drive operational performance, staff development, and process improvements.
• Partner with clinical and revenue-cycle stakeholders to reduce repeat contacts and minimize aging and bad debt.

Skills

Team leadership

Stakeholder management

Communication skills

Data-driven decisions

Process improvement

Customer service

Regulatory compliance

Billing operations

A/R recovery metrics

SLA management

Education

Associate degree in Healthcare Administration/Management

Tools

Epic

Job description

Socket.dev in Gainesville, Florida seeks a dynamic leader to oversee day-to-day PFS customer service operations, delivering a consistent, high-quality patient financial experience. You will manage front-line teams responsible for customer service, billing communications, payment solutions, and self-pay activities.

The role emphasizes driving operational performance, staff development, and process improvements while partnering with clinical and revenue-cycle stakeholders to reduce repeat