Patient Financial Counselor - Onsite

Agence PROvidence; Seaside (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) employer match

Health care benefits

Life Insurance

Disability Insurance

Paid time off

Voluntary benefits

Well-being resources

Job summary

Providence is seeking a Patient Financial Counselor for a full-time, on-site role in California. The position involves direct interaction with patients and families to resolve accounts, perform financial clearance, collect payments, and determine eligibility for sponsorships and financial assistance.

Responsibilities include educating patients, submitting applications for government programs, and supporting Providence’s Financial Assistance processes in alignment with the organization’s mission

Qualifications

• H.S. Diploma or GED.
• 2 years' experience in a hospital, clinic, or healthcare business office.
• 3 years' experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its Affiliates.
• 2 years' experience in automated, computerized account follow-up system, preferably in Epic.

Responsibilities

• Interact with patients and families by phone or in person to resolve accounts.
• Perform financial clearance, payment collection, and identify sponsorship/financial assistance eligibility.
• Educate patients and complete submissions for State and Federal sponsorship programs.
• Assist with Providence financial assistance processes and reflect mission and core values.

Skills

Patient financial counseling

Healthcare billing

Customer service

Education

HS Diploma or GED

Tools

Epic

Job description

Providence is calling fo Patient Financial Counselor - Full time, Day, Onsite

Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person. They are responsible for easing the way in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The Patient Financial Counselor identifies eligibility, provides education, and completes and submits applications for various State and Federal sponsorship programs. They assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance. Duties and behaviors are performed in a manner that reflects Providence’s mission, philosophy, and core values.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• H.S. Diploma or GED
• 2 years' experience in a hospital, clinic, or healthcare business office.
• 3 years' experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its Affiliates.
• 2 years' experience in automated, computerized account follow-up system, preferably in Epic.

Preferred Qualifications:

• Knowledge in reimbursement of health care accounts from insurance companies preferred.
• Previous experience with medical and health plan terminology

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

• retirement 401(k) Savings Plan with employer matching
• health care benefits (medical, dental, vision)
• life insurance
• disability insurance
• time off benefits (paid parental leave, vacations, holidays, health issues)
• voluntary benefits
• well-being resources and much more

Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.