Patient Financial Counselor - Onsite

Providence; Lubbock (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Providence is seeking a Patient Financial Counselor to join our Revenue Cycle Business Services. The role involves direct interaction with patients and families, either by phone or in person, to resolve patient accounts through financial clearance, payment collection, sponsorship, and financial assistance.

You will identify eligibility, educate patients, and complete applications for State and Federal sponsorship programs, assisting as needed with Providence Financial Assistance.

Qualifications

• H.S. Diploma or GED required.
• 2 years' experience in a hospital, clinic, or healthcare business office.
• 3 years' experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its Affiliates.
• 2 years' experience in automated, computerized account follow-up system required, preferably in Epic.

Responsibilities

• Interact with patients and families by phone or in person to ease resolution of patient accounts.
• Identify eligibility, provide education, and complete/submit applications for State and Federal sponsorship programs.
• Assist patients with financial clearance, payment collection, and coordination of financial assistance and Providence Financial Assistance.

Education

High School Diploma or GED

Tools

Epic

Job description

Providence is calling for Patient Financial Counselor - Full time, Day, Onsite

Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person. They are responsible for easing theway in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance. The Patient Financial Counselor identifies eligibility, provides education, and completes and submits applications for various State and Federal sponsorship programs. They assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance. Duties and behaviors are performed in a manner that reflects Providence's mission, philosophy, and core values.

Providence caregivers are not simply valued – they’re invaluable. Join our team atRevenue Cycle Business Servicesand thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• H.S. Diploma or GED


• 2 years' experience in a hospital, clinic, or healthcare business office


• 3 years' experience or proven success as a Patient Financial Advocate Associate, preferably with Providence St. Joseph Health or its Affiliates.


• 2 years' experience in automated, computerized account follow-up system required, preferably in Epic.

Preferred Qualifications:

• Previous experience with medical and health plan terminology

Why Join Providence?

Ourbest-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering ourMissionof caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.