Patient Financial Counselor – AR & Collections

LifeCare Medical Center; Northern (KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

LifeCare Medical Center in Roseau, MN, is seeking an AR collections professional to oversee daily collection activities and ensure timely payments. The role includes contacting patients, posting payments, and evaluating accounts for Charity Care eligibility, with eligibility for payroll deductions and potential external collections as needed.

Ideal candidates will have high school or higher education, strong clerical skills, and solid computer proficiency.

Qualifications

• Knowledge of hospital billing processes preferred.
• Ability to remain tactful in conversations with patients and families.
• Strong clerical and data-entry skills.
• Proficiency with computers and basic office software.

Responsibilities

• Assist with the smooth operation of the collection process by reviewing outstanding account work queues daily.
• Make phone calls to request payments or set up payment plans.
• Receive and post payments on accounts.
• Analyze accounts for potential Charity Care eligibility.
• Promote payroll deductions for facility employees.
• Send bad debt accounts to collection agencies per policy.
• Review current patients for potential health program coverage or public assistance.
• Monitor deceased patient accounts and file probate when applicable.
• Process small balance write-offs regularly.
• Back-up daily cash receipts reconciliation.
• Back-up for receptionist duties.

Skills

Hospital billing knowledge

Communication skills

Clerical skills

Computer proficiency

Education

High School or better in General Studies

Job description

LifeCare Medical Center in Roseau, MN, is seeking an AR collections professional to oversee daily collection activities and ensure timely payments. The role includes contacting patients, posting payments, and evaluating accounts for Charity Care eligibility, with eligibility for payroll deductions and potential external collections as needed.

Ideal candidates will have high school or higher education, strong clerical skills, and solid computer proficiency.