Patient Benefits Representative

US Oncology Network-wide Career Opportunities; Chesapeake (VA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

M/D/V benefits

Life Insurance

401(k)

Job summary

Virginia Oncology Associates in Chesapeake seeks a Patient Benefits Representative to support our Chesapeake location. You will collect insurance information, explain benefits, co-pays, deductibles, and help patients understand their coverage and out-of-pocket costs before treatment.

You will assess patients’ ability to pay, discuss payment arrangements, and connect them with financial assistance programs. You will prepare cost estimate forms and coordinate with billing, ensuring accuracy and

Qualifications

• Minimum three (3) years pre-services coordinator experience required.
• Two (2) years patient benefits experience preferred.
• Proficiency with computer systems and Microsoft Office (Word and Excel).
• Demonstrated knowledge of CPT coding and HCPCS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.

Responsibilities

• Obtain insurance coverage information and educate patients on benefits, co-pays, deductibles, and out-of-pocket expenses before treatment.
• Assess patients' ability to meet expenses and discuss payment arrangements and financial assistance programs.
• Complete Patient Cost Estimate forms and coordinate with billing; forward information as needed.
• Obtain insurance pre-authorization or referral approval codes prior to each treatment.
• Ensure patient co-pay amount is correctly entered into the system.
• Verify and update demographics and insurance coverage in the system per SOPs.
• Develop relationships with financial aid providers to obtain leads for assistance programs.
• Maintain confidentiality per HIPAA and related laws and guidelines.
• Maintain updated manuals, logs, forms, and documentation.

Skills

Microsoft Office

CPT/HCPCS coding knowledge

Verbal communication

Education

High School Diploma or equivalent

Job description

Overview

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Patient Benefits Representative to support our Chesapeake location.

Employment Type: Full-Time, In-Person

Benefits: M/D/V, Life Ins., 401(k)

Compensation Range: $22.55/hr - $26.51/hr

Actual compensation will be determined based on job-related factors such as, relevant experience, education, certifications, licensure, and skills that align with the role.

Responsibilities

• Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses.
• Assesses patients' ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms.
• Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form. Completes appropriate reimbursement and liability forms for patient's review and signature. Forwards appropriate information and forms to billing office.
• Responsible for obtaining insurance pre-authorization or referral approval codes prior to each treatment.
• Ensures that patient co-pay amount is correctly entered into system (or conveyed)
• Verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs).
• Stays current on available financial aide. Develops professional relationships with financial aide providers. Networks with financial aide providers to obtain leads to other aide programs.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records.
• Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested.

Qualifications

• High school diploma or equivalent required.
• Minimum three (3) years pre-services coordinator experience required and two (2) years of patient benefits experience preferred.
• Proficiency with computer systems and Microsoft Office (Word and Excel)
• Demonstrated knowledge of CPT coding and HCPS coding application.
• Must be able to verbally communicate clearly and utilize the appropriate and correct terminology.
• Must be willing to travel to all clinic locations as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites