Patient Financial Counselor

Providence Swedish Medical Center; Seattle, Northern (WA, KY); Hybrid; USD 32,000 - 49,000; Full time

Benefits offered by this job

Mission-driven culture

Professional growth opportunities

Collaborative teams

Comprehensive benefits

Downtown Seattle location

Job summary

Providence Swedish is seeking a Patient Financial Counselor onsite in Seattle to help patients navigate financial responsibilities, understand costs, and access payment options with dignity.

You will collaborate with physicians and care teams to resolve concerns, provide empathetic support, and contribute to a positive patient experience while upholding organizational standards.

Qualifications

• Associate's Degree --or-- Additional experience may be substituted for no degree
• 3 years experience in patient financial services or medical billing in a hospital business office --or--
• 5 years of experience without degree

Responsibilities

• Coordinate and manage all aspects of patient financial obligations for private-pay accounts
• Provide clear communication and education regarding financial responsibilities, payment options, and estimated costs of care
• Calculate, communicate, and collect patient deposit estimates in accordance with organizational policies
• Partner with physicians, clinical teams, and other stakeholders to address patient financial concerns and facilitate resolutions
• Respond promptly and professionally to patient inquiries, concerns, and complaints, ensuring issues are documented and resolved effectively
• Build positive relationships with patients and families by providing empathetic, customer-centered support
• Contribute to continuous improvement efforts by identifying opportunities to enhance service, processes, and patient experience

Education

Associate's Degree

Additional experience substituted for no degree

Job description

Description

This role is onsite.

Make a meaningful difference in patients' healthcare journeys while building your career with Swedish Health.

At Swedish Health, we believe every patient deserves compassionate support and clear guidance throughout their healthcare experience. As a Patient Financial Counselor, you will play a critical role in helping patients understand their financial responsibilities, navigate payment options, and access the resources they need with confidence and dignity.

In this highly visible role, you will serve as a trusted resource for patients, families, physicians, and care teams by coordinating all aspects of financial obligations for private-pay patients. Through exceptional customer service and proactive problem-solving, you will help create a positive experience that supports both patient satisfaction and organizational excellence.

Key Responsibilities:

• Coordinate and manage all aspects of patient financial obligations for private-pay accounts
• Provide clear communication and education regarding financial responsibilities, payment options, and estimated costs of care
• Calculate, communicate, and collect patient deposit estimates in accordance with organizational policies
• Partner with physicians, clinical teams, and other stakeholders to address patient financial concerns and facilitate resolutions
• Respond promptly and professionally to patient inquiries, concerns, and complaints, ensuring issues are documented and resolved effectively
• Build positive relationships with patients and families by providing empathetic, customer-centered support
• Contribute to continuous improvement efforts by identifying opportunities to enhance service, processes, and patient experience

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Associate's Degree --or--
• Additional experience may be substituted for no degree
• 3 years experience in patient financial services or medical billing in a hospital business office --or--
• 5 years of experience without degree

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Located in the heart of downtown Seattle, Swedish Health offers the opportunity to work for one of the region's most respected healthcare organizations while enjoying the energy and convenience of an urban medical campus.

What we offer our caregivers:

• A mission-driven culture focused on compassionate, patient-centered care
• Opportunities for professional growth, development, and career advancement
• Collaborative teams that value innovation, inclusion, and continuous learning
• Comprehensive benefits designed to support your health, well-being, and financial future
• The chance to make a meaningful impact on patients and families every day
• Convenient downtown Seattle location with access to public transportation, dining, and cultural amenities

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID: 459360
Company: Swedish Jobs
Job Category: Patient Financial Services
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Multiple shifts available
Career Track: Admin Support
Department: 3900 SS CUST SVC
Address: WA Seattle 747 Broadway
Work Location: Swedish First Hill 747 Broadway-Seattle
Workplace Type: On-site
Pay Range: $23.39 - $35.78
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.