Patient Financial Counselor

Providence-Swedish-; Seattle (WA); On-site; USD 32,000 - 49,000; Full time

Job summary

Providence Swedish in Seattle is seeking a Patient Financial Counselor to help patients understand financial responsibilities, navigate payment options, and access necessary resources with dignity. You will coordinate all private-pay financial obligations and work with care teams to resolve concerns.

The role emphasizes empathetic, customer-centered support, collaboration with physicians, and continuous improvement of patient experience within a renowned healthcare system.

Qualifications

• Associate's Degree --or-- Additional experience may be substituted for no degree
• 3 years experience in patient financial services or medical billing in a hospital business office --or--
• 5 years of experience without degree

Responsibilities

• Coordinate and manage all aspects of patient financial obligations for private-pay accounts
• Provide clear communication and education regarding financial responsibilities, payment options, and estimated costs of care
• Calculate, communicate, and collect patient deposit estimates in accordance with organizational policies
• Partner with physicians, clinical teams, and other stakeholders to address patient financial concerns and facilitate resolutions
• Respond promptly and professionally to patient inquiries, concerns, and complaints, ensuring issues are documented and resolved effectively
• Build positive relationships with patients and families by providing empathetic, customer-centered support
• Contribute to continuous improvement efforts by identifying opportunities to enhance service, processes, and patient experience

Skills

Patient financial services

Medical billing

Education

Associate's Degree

Job description

Description

This role is onsite.

Make a meaningful difference in patients' healthcare journeys while building your career with Swedish Health.

At Swedish Health, we believe every patient deserves compassionate support and clear guidance throughout their healthcare experience. As a Patient Financial Counselor, you will play a critical role in helping patients understand their financial responsibilities, navigate payment options, and access the resources they need with confidence and dignity.

In this highly visible role, you will serve as a trusted resource for patients, families, physicians, and care teams by coordinating all aspects of financial obligations for private-pay patients. Through exceptional customer service and proactive problem-solving, you will help create a positive experience that supports both patient satisfaction and organizational excellence.

Key Responsibilities

• Coordinate and manage all aspects of patient financial obligations for private-pay accounts

• Provide clear communication and education regarding financial responsibilities, payment options, and estimated costs of care

• Calculate, communicate, and collect patient deposit estimates in accordance with organizational policies

• Partner with physicians, clinical teams, and other stakeholders to address patient financial concerns and facilitate resolutions

• Respond promptly and professionally to patient inquiries, concerns, and complaints, ensuring issues are documented and resolved effectively

• Build positive relationships with patients and families by providing empathetic, customer-centered support

• Contribute to continuous improvement efforts by identifying opportunities to enhance service, processes, and patient experience

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Associate's Degree --or--

• Additional experience may be substituted for no degree

• 3 years experience in patient financial services or medical billing in a hospital business office --or--

• 5 years of experience without degree

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Located in the heart of downtown Seattle, Swedish Health offers the opportunity to work for one of the region's most respected healthcare organizations while enjoying the energy and convenience of an urban medical campus.

What we offer our caregivers:

• A mission-driven culture focused on compassionate, patient-centered care

• Opportunities for professional growth, development, and career advancement

• Collaborative teams that value innovation, inclusion, and continuous learning

• Comprehensive benefits designed to support your health, well-being, and financial future

• The chance to make a meaningful impact on patients and families every day

• Convenient downtown Seattle location with access to public transportation, dining, and cultural amenities

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Pay Range: $23.39 - $35.78