Patient Financial Counselor

HCA Healthcare; Richmond (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

401(k) Plan with company match

Education support and tuition programs

Job summary

Chippenham Hospital, part of HCA Healthcare, is seeking a Financial Counselor to review patient liabilities and explain financial information. You will visit in-house patients, collect estimated liabilities, and coordinate with Medicaid Eligibility to ensure coverage.

Strong customer service and familiarity with eligibility systems are required. Responsibilities include providing estimates, generating insurance verification reports, assisting with payment arrangements, and maintaining accurate

Qualifications

• High school diploma or GED is preferred.
• 1 year of related experience is required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Review the Financial Clearance Worklist daily and visit in-house patients.
• Provide estimates to patients and physicians and explain financial information.
• Generate insurance verification and precertification reports daily.
• Assist patients with payment arrangements and fiscal applications.
• Enter notes into the HIS system and maintain patient records.

Skills

Communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Hourly Wage Estimate: $15.46 - $23.19 / hour

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Schedule: Monday - Friday 7:30am-4pm

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Patient Financial Counselor with Chippenham Hospital you can be a part of an organization that is devoted to giving back!

Job Summary And Qualifications

As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient’s financial coverage.

What you will do in this role:

• Follow AIDET guidelines in all interactions with the patient
• Demonstrates excellent customer service
• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house
• Provide estimates to patients and/or physicians as requested
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
• Follows all guidelines set forth in the Cash Handling policy.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements
• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications
• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.
• Escalates any concerns as needed to Patient Access Manager/Supervisor
• Enter pertinent insurance information into the HIS system (i.e. Meditech)
• Enters appropriate notes for all patient encounters
• Maintain professional image and implement excellent customer service to customers
• Complete financial analysis and collect estimated patient liabilities
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

What qualifications you will need:

• High school diploma or GED preferred
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Benefits

Chippenham Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.