Patient Financial Counselor

TEKsystems; Milwaukee (WI); Presencial; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite role

Descripción de la vacante

TEKsystems in Milwaukee, WI is hiring a Patient Financial Counselor to help self-pay patients navigate billing and apply for financial assistance. The role monitors work queues, checks insurance verifications, and guides patients through Medicaid and other programs to enable elective care.

This onsite contract position requires 2+ years of healthcare billing or counseling experience, with attention to accuracy and compliance in patient accounting systems and cross-department coordination.

Formación

• Minimum 2+ years of healthcare experience in medical billing, insurance verification, or patient financial counseling.
• Contract position based out of Milwaukee, WI.
• Ability to guide patients through Medicaid, Insurance Exchange, and Financial Assistance programs.
• Experience updating patient accounting systems and coordinating with multiple departments.

Responsabilidades

• Monitors Financial Counselor work queues to ensure initial patient financial activities are completed.
• Reviews work queues to secure payment sources for discharged self-pay patients when applicable.
• Updates the patient accounting system as activities are completed and issues addressed.
• Counsels patients through Medicaid, Insurance Exchange, and Financial Assistance programs.
• Assists patients with Financial Assistance applications according to policies.
• Collects deposits based on ability to pay and urgency of medical need.
• Calculates and provides estimates to staff, patients, and others as needed.
• Communicates with Social Services, Case Management, Admitting, and physicians about unresolved issues.
• Enforces accounting and compliance processes; ensures verifications and precertifications are completed.
• Cross-trains and provides backup coverage for all Financial Counselor roles.

Conocimientos

Healthcare experience

Descripción del empleo

Now Hiring for a Patient Financial Counselor in Milwaukee, WI!!!

Description

For patients who are identified as self pay, claim financial hardship or the inability to pay, initiates timely account resolution activities to address the issue while attempting to allow elective patient care to proceed as scheduled.

Job Responsibilities:

• Monitors applicable Financial Counselor work queues to ensure that all initial patient financial activities have been completed, and that account balances that have not been previously secured through insurance verification or other confirmed subsidy sources are addressed in a timely manner.
• Reviews Financial Counselor work queues on an ongoing basis to ensure payment source has been secured for all discharged self pay patients when applicable.
• Updates the patient accounting system as activities have been completed and as patient account problems and issues have been addressed, in accordance with Patient Financial Services policies/procedures.
• Counsels with patients to guide them through the application and eligibility process with Medicaid offices, Insurance Exchange, and other resources available to patients to cover Froedtert Health services.
• Assists patients with the Financial Assistance application process according to the protocols set forth in the Community Physicians, and Medical College of Wisconsin Financial Assistance policies.
• Based on the patient's ability to pay and the urgency of medical need, collects patient deposits after estimating the approximate costs of the anticipated care.
• Calculates, provides, and updates estimates upon necessity to various staff and patients. Calculates, provides, and updates estimates upon request to various staff, patients, and other potential customers.
• Communicates with Social Services, Case Management, Admitting/Registration, appropriate department personal, and the physician as applicable to discuss those patient financial problems that cannot be resolved to determine the alternatives to the elective patient care plan.
• Enforces hospital patient accounting and compliance processes by confirming that required documents have been completed, insurance (re) verification has been performed, and precertifications/re-certifications have been obtained.
• Cross trains and provides backup coverage for all Financial Counselor positions as determined by the Team Coordinator or Patient Financial Services Manager to ensure adequate Financial Counselor coverage for all areas within department.
• This includes shifts extending into the PM shift and weekend or holiday coverage.
• Assist patients during open enrollment period to apply for a Qualified Health Plan (QHP) and/or Insurance Affordability Programs.

Qualifications

2+ years of healthcare experience within medical billing, insurance verification, or patient financial counseling

Job Type & Location

This is a Contract position based out of Milwaukee, WI.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Milwaukee, WI.

Application Deadline

This position is anticipated to close on Nov 20, 2026.

Workplace Type

This is a fully onsite position in Milwaukee,WI.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.