PATIENT FINANCIAL COUNSELOR

Premier Health; Dayton (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Financial Counselor to join its compassionate team. This role is not just about numbers; it's about making a real difference in patients' lives by helping them understand and manage their medical expenses. You will leverage your skills in communication and financial guidance to support individuals facing financial challenges. With a commitment to employee satisfaction, this organization fosters a culture where your contributions are valued and recognized. If you're passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 3-5 years of experience in financial assistance or billing in healthcare.
• Knowledge of medical terminology and coding preferred.

Responsibilities

• Assist patients in navigating financial challenges related to healthcare.
• Provide compassionate support and guidance for medical expenses.

Skills

Verbal Communication

Mathematical Aptitude

Multi-tasking

Windows-based Computer Proficiency

Customer Service

Education

High School Completion / GED

Associates Degree in Related Field

Tools

Windows-based Software

Job description

Position: Patient Financial Counselor

Department: Financial Counselors

Shift: Varies/ Weekends & Holidays

Status: Full-Time/ 80 hours per pay period

Facility: Miami Valley Hospital/ On-site

Are you passionate about making a difference in people's lives and looking for a career that is not just a job, but a mission? As a Patient Financial Counselor at Premier Health, you'll find your calling. This role is perfect for those who thrive on helping others overcome their financial challenges associated with healthcare. You'll be part of a team dedicated to providing compassionate support and guidance to patients navigating their medical expenses, making a tangible difference in their lives daily. Premier Health is renowned for its commitment to employee satisfaction and fostering a culture where everyone feels valued and connected.

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:

Preferred educational qualifications: Associates Degree preferred in related field.

Position specific testing: Preferred Windows-based computer typing 25 wpm.

Licensure/Certification/Registration

Medical Terminology and coding knowledge preferred.

Experience

Minimum Level of Experience Required: 3 - 5 years of job related experience

Preferred experience: Experience working with the public is preferred. Courses/workshops in compliance, medical self-pay accounts receivable management, Medicaid, medical billing preferred. Familiarity with statutes and regulations regarding self-pay collections practices and financial assistance is preferred.

Other experience requirements: Overall knowledge of patient registration, third party collections, verification of insurance benefits, Medicaid and other government programs, financial assistance, hospital billing and/or managed care contracts is required. 4+ years of recent financial assistance, billing, insurance verification, or self-pay accounts receivable management experience in a healthcare/medical setting or financial institution setting with oversight of functions such as processing credit applications; verifying credit references and information; determining lines of credit. Prepare reports on the status of credit and collections, and other operating statements is required. Must possess good math skills and pass a skills test which includes calculating co-pays and deductibles.

Knowledge/Skills

• Ability to perform a variety of tasks, often changing assignments on short notice.
• Must be adept at multi-tasking.
• Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day.
• Must possess excellent verbal and listening communication skills.
• Must be able to maintain a professional demeanor in stressful situations.
• Must be adept with machinery typically found in a business office environment.
• Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance.
• Able to build productive relationships with all contacts.
• Must be proficient in Windows-based computer technology, including keyboarding and typing at least 30 wpm.
• Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.
• Overall knowledge of third party collections, registration, billing and contracts is preferred.