Patient Financial Counselor

Hanger, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in orthotics and prosthetics is seeking a Patient Financial Counselor to join their remote team. This role is pivotal in guiding patients through financial decisions related to their healthcare services. You'll be responsible for verifying insurance coverage, assisting with payment arrangements, and ensuring accurate documentation. With a commitment to empowering human potential, this company offers a supportive environment where your contributions will make a real difference in patients' lives. Join a team that values integrity, collaboration, and innovation, and enjoy competitive compensation along with a range of benefits.

Benefits

Paid Holidays

Medical Benefits

Dental Benefits

Vision Benefits

401k Plan

Parental Leave

Flexible Schedules

Referral Bonuses

Student Loan Assistance

Travel Opportunities

Qualifications

• Less than 1 year of related experience required.
• Strong organizational and analytical skills are essential.

Responsibilities

• Educate patients about payment options and financial assistance.
• Document and report payment information accurately and timely.

Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Math Skills

Education

High School Diploma

Tools

MS Word

Excel

Automated Billing Systems

Job description

Join to apply for the Patient Financial Counselor role at Hanger, Inc.

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products, and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services, and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Patient Financial Counselor - Remote will educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services. Determine and verify patient insurance coverage and eligibility for financial assistance programs. Knowledgeable of all aspects of the financial process from scheduling, billing, and collections.

This role will support the Mid-states. All candidates are eligible to apply. Preferred candidates with knowledge of the Mid-states payer knowledge and office administrative experience.

Your Impact

• Promote the values of Hanger
• Communicate well with patients and insurance companies over the phone or fax
• Coordinate patient care with clinics
• Document and report payment information timely and accurately
• Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames
• Educate patients about payment options and financial assistance
• Negotiate and strategize patient payment arrangements
• Update patient accounts and balances
• Collect patient payments over the phone
• Review and process patient and insurance company forms
• Follow policy and procedures in regard to financial screening, arrangements and third-party demands

Minimum Qualifications

• Requires less than 1 year of related experience
• Minimum good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.

Additional Success Factors

• Strong organizational, analytical, and problem-solving skills
• Able to manage multiple responsibilities and prioritize duties/tasks in a fast-paced environment
• Good interpersonal, oral, and written communication skills, including following written and verbal directions
• Resourceful and flexible team player who builds trusting relationships with patients, referral sources, and colleagues
• General knowledge of HIPAA and other medical insurance regulations and terminology
• Working knowledge of ICD-9, ICD-10, HCPCS/CPT, and other coding
• Knowledge of FDCPA
• Proficient in MS Word, Excel, and automated billing systems
• Familiar with general medical terminology
• Understanding of collection and reimbursement laws
• Enthusiastic and positive attitude
• Ability to work independently, exercise creativity, and attention to detail
• Proficiency with basic math and accounting skills
• Act with integrity, honesty, transparency, and respect
• Patient-centered approach, building trust
• Open to collaboration and innovation
• Focus on outcomes and process improvement

Pay Range and Benefits

Pay range of $17.75 to $21.00 per hour + benefits + annual bonus (up to 5%). Variations depend on skills, location, and other factors.

Our Investment in You

• Competitive compensation
• Paid holidays and PTO
• Medical, Dental, Vision benefits
• 401k and retirement plans
• Parental leave, flexible schedules, and part-time options
• Referral bonuses, mentorship, student loan assistance, relocation, and travel opportunities

Hanger is an equal opportunity employer committed to diversity and inclusion.