Senior Practice Assistant

Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 55,443,000 - 79,401,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Senior Practice Assistant for a hybrid, full-time role in Boston/Jamaica Plain. You will support clinical service operations with administrative duties, scheduling, check-in/out, and basic billing tasks while maintaining records in the system.

The ideal candidate has a high school diploma, 3–5 years of office experience, and strong MS Office skills, with excellent organization and communication in a fast-paced environment.

Qualifications

• High School Diploma or Equivalent required
• ExperienceOffice experience 3-5 years required
• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• Oversees daily activities of practice staff with Supervisor.
• Handles messages related to prior authorizations, provider questions, prescriptions, and test results.

Skills

MS Office

Time management

Communication

Organization

Education

High School Diploma or Equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

## Senior Practice AssistantApply: Hybrid: Boston-MA: Jamaica Plain-MA: Full time: Posted Today: RQ4081841Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. -Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. -Process patient billing forms and scan documents to patient medical records/LMR. -Acts as \"Super User\" for scheduling, registration, and billing systems. -Provides assistance and training to others in these areas. -May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level. -Provides functional guidance to Office and Practice Assistants. -In conjunction with the Supervisor, oversees the daily activities of practice staff. -May be required to accept co-payments. -Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.**Qualifications**EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsExperienceOffice experience 3-5 years requiredKnowledge, Skills and Abilities- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.- Managing one's own time and the time of others.- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.- Ability to proofread and edit written documents.**Additional Job Details (if applicable)****Physical Requirements**- Standing Occasionally (3-33%)- Walking Occasionally (3-33%)- Sitting Constantly (67-100%)- Lifting Occasionally (3-33%) 20lbs - 35lbs- Carrying Occasionally (3-33%) 20lbs - 35lbs- Pushing Rarely (Less than 2%)- Pulling Rarely (Less than 2%)- Climbing Rarely (Less than 2%)- Balancing Occasionally (3-33%)- Stooping Occasionally (3-33%)- Kneeling Rarely (Less than 2%)- Crouching Rarely (Less than 2%)- Crawling Rarely (Less than 2%)- Reaching Occasionally (3-33%)- Gross Manipulation (Handling) Constantly (67-100%)- Fine Manipulation (Fingering) Frequently (34-66%)- Feeling Constantly (67-100%)- Foot Use Rarely (Less than 2%)- Vision - Far Constantly (67-100%)- Vision - Near Constantly (67-100%)- Talking Constantly (67-100%)- Hearing Constantly (67-100%)**Remote Type**Hybrid**Work Location**75 Francis Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$19.37 - $27.71/Hourly**Grade**4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.