Patient Financial Concierge

UF Health; Gainesville (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

UF Health is seeking a Patient Financial Counselor to guide patients through insurance verification, benefits explanations, and payment options.

You will coordinate payment plans, assist with financial assistance programs, and document all interactions while ensuring privacy and compliance.

The role requires strong communication, 3+ years of experience in healthcare billing or patient financial services, and a high school diploma with a preference for college coursework.

Qualifications

• Education: high school diploma required; college coursework preferred.
• Experience: 3+ years in patient financial counseling or account management.
• Expertise in insurance verification and explaining patient benefits.
• Experience coordinating payment plans and financial assistance programs.
• Strong interpersonal and communication skills.
• Knowledge of healthcare billing regulations and patient privacy standards.

Responsibilities

• Assist patients in understanding and managing financial responsibilities related to medical care.
• Verify insurance coverage and explain benefits to patients.
• Coordinate payment plans and financial assistance programs.
• Resolve billing inquiries and collaborate with healthcare providers and billing departments.
• Educate patients on available financial resources.
• Monitor outstanding balances and document all interactions and arrangements.

Skills

Communication skills

Insurance verification

Financial counseling

Payment plans

Privacy compliance

Education

High school diploma

College degree preferred

Job description

UF Health is seeking a Patient Financial Counselor to guide patients through insurance verification, benefits explanations, and payment options.

You will coordinate payment plans, assist with financial assistance programs, and document all interactions while ensuring privacy and compliance.

The role requires strong communication, 3+ years of experience in healthcare billing or patient financial services, and a high school diploma with a preference for college coursework.