Patient Financial Advocate

UF Health; Gainesville (FL); On-site; USD 40,000 - 56,000; Full time

Job summary

UF Health in Gainesville seeks a Financial Counselor to assist inpatients, guarantors, and select outpatients with billing and financial options. You will verify insurance and collect deposits and co-pays, obtain signatures, and coordinate with internal and external departments for payment processes.

Strong communication and organizational skills are essential; EPIC knowledge is preferred, and the ability to multi-task in a fast-paced hospital setting is required.

Qualifications

• High school graduate or equivalent.
• Two years of business/financial/physician practice experience required.
• Knowledge of CPT and diagnosis coding preferred.
• Four-year degree may substitute for two years of financial/physician office experience.
• EPIC system knowledge preferred.
• Associate degree or equivalent course work may substitute for the one year required experience.
• Excellent communication, organization and problem-solving skills required.
• Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner.
• The ability to multi-task, prioritize responsibilities, problem solve and function in a team environment are necessary attributes of the successful incumbent.

Responsibilities

• Provide financial counseling to inpatients, their guarantors, and selected outpatient groups.
• Verify insurance or third-party coverage; collect deposits and co-pays.
• Secure revolving credit applications, sponsorship referrals and financial statements as required.
• Obtain signatures and support documents from patients and guarantors; coordinate with internal and external departments.
• Establish/confirm medical record identification number, patient registration and related financial screening.

Skills

Communication

Multitasking

Problem-solving

Teamwork

Customer service

Attention to detail

Education

High school diploma or equivalent

Associate degree

Tools

EPIC system

Billing software

Job description

UF Health in Gainesville seeks a Financial Counselor to assist inpatients, guarantors, and select outpatients with billing and financial options. You will verify insurance and collect deposits and co-pays, obtain signatures, and coordinate with internal and external departments for payment processes.

Strong communication and organizational skills are essential; EPIC knowledge is preferred, and the ability to multi-task in a fast-paced hospital setting is required.