Patient Financial & Billing Specialist

Onpoint Medical Group; Highlands Ranch (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life Insurance

Disability Options

AFLAC Plans

FSA Options

401k Match

Paid Time Off

Job summary

OnPoint Medical Group in Highlands Ranch, CO seeks a Patient Financial Specialist to support financial health by managing patient collections, payment plans, and bankruptcy accounts.

Responsibilities include coordinating with collection agencies, handling credit card disputes, ensuring HIPAA-compliant privacy, and maintaining accurate patient accounts within Athenahealth practice management system.

Qualifications

• High School Diploma or equivalent
• Minimum of 5 years of healthcare collections experience
• Minimum of 2 years of billing experience
• Some college coursework (medical, business, or accounting focus preferred)
• EMR experience, preferably Athenahealth practice management system
• Provide exceptional customer service aligned with the clinic’s mission and values
• Interact with patients and families in a courteous, respectful, and professional manner
• Maintain patient confidentiality in accordance with HIPAA and organizational policies
• Follow proper chain of command for patient concerns or complaints

Responsibilities

• Contact patients regarding outstanding balances and establish, manage, and monitor payment plans
• Upload, maintain, and manage patient accounts within contracted collection agency software
• Resolve and manage patient disputes related to collections
• Work directly with contracted collection agencies to support account resolution
• Handle credit card disputes related to patient accounts
• Manage and track bankruptcy accounts
• Adhere to all OMG policies and procedures, including HIPAA, OSHA, and PCI DSS requirements
• Maintain confidentiality, privacy, and data security standards
• Perform other administrative duties as assigned
• Deliver faxes and documentation to billing department staff as needed

Skills

Healthcare collections

Billing

Customer service

Communication

Tools

Athenahealth

Job description

OnPoint Medical Group in Highlands Ranch, CO seeks a Patient Financial Specialist to support financial health by managing patient collections, payment plans, and bankruptcy accounts.

Responsibilities include coordinating with collection agencies, handling credit card disputes, ensuring HIPAA-compliant privacy, and maintaining accurate patient accounts within Athenahealth practice management system.