Patient Financial Advocate (Call Center)

RWJBarnabas Health; Oceanport (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Medical insurance

Dental Insurance

Vision Insurance

Retirement Plans

Parental Leave

Tuition Reimbursement

Life Insurance

Disability Insurance

Wellness Programs

Partner discounts

Job summary

RWJBarnabas Health in Oceanport, NJ seeks a Financial Counselor for its call center. You will review insurance eligibility, create patient estimates, and screen for eligibility programs, supporting upfront cash collection when needed.

The role involves helping patients navigate healthcare options, collaborating with social workers, and ensuring timely account updates for charity care and Medicaid funding.

Qualifications

• High School Diploma or GED equivalent required.
• Call center environment experience preferred.
• Knowledge of Charity Care, Uncompensated Care, and Medicaid guidelines and regulations.
• Knowledge of medical terminology and insurance verification preferred.
• Knowledge of insurance, insurance verification and TOS collections.
• Prior experience in hospital admissions preferred.
• Bilingual preferred.

Responsibilities

• Identifies the appropriate payment source, including patient payment and referrals for enrollment in government programs.
• Verifies patients insurance eligibility and benefits to facilitate timely care.
• Works with social workers and case management to secure funding sources for discharge planning.
• Screens patients for programs and submits applications for review/approval.

Skills

Customer service

Computer skills

Education

High School Diploma or GED

Job description

RWJBarnabas Health in Oceanport, NJ seeks a Financial Counselor for its call center. You will review insurance eligibility, create patient estimates, and screen for eligibility programs, supporting upfront cash collection when needed.

The role involves helping patients navigate healthcare options, collaborating with social workers, and ensuring timely account updates for charity care and Medicaid funding.