Patient Financial Advocate

McLeod Health; Myrtle Beach (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

McLeod Health in Myrtle Beach, SC is seeking a Billing Specialist to analyze patients' financial obligations, explain patient liability, collect prepayments, and balance daily deposits. This role requires strong knowledge of hospital billing, insurance verification, and exceptional customer service.

You will provide financial counseling, verify benefits, apply policies, and assist patients with questions, including activation of MyChart, to support accurate and compassionate patient financial

Qualifications

• Knowledge of medical terminology and hospital billing procedures preferred.
• Strong computer skills and accurate data entry required.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Analyzes patients’ financial obligations prior to date of service to create a transparent financial experience including generation of an estimate preservice, explains patient liability, collects prepayments and outstanding balances.
• Demonstrates a strong understanding of the Financial Clearance Policy and the ability to apply in appropriate scenarios.
• Demonstrates a strong understanding of the Compassionate Care Policy and the ability to apply in appropriate scenarios.
• Verifies and completes insurance benefit collection using current eligibility vendors or other available online tools; verify by telephone when online resources are exhausted.
• Completes and balances daily deposits for assigned areas.
• Collects down payments and secures satisfactory payment arrangements consistently to maximize cash flow.
• Provide financial counseling to include explanation of coverage/insurance benefits, how benefits relate to estimated patient liability and information on all account balances.
• Assists patients (walk-in and telephone) with questions and concerns regarding patient account balances. Assists patients with billing issues and refers additional questions to the appropriate Patient Account Representative or Manager.
• Assists with any training needs in the department.
• Advocates for patient engagement, including activation of MyChart.

Skills

Medical terminology

Hospital billing procedures

Customer service

Education

High School/Ged

Tools

Computer experience

Job description

McLeod Health in Myrtle Beach, SC is seeking a Billing Specialist to analyze patients' financial obligations, explain patient liability, collect prepayments, and balance daily deposits. This role requires strong knowledge of hospital billing, insurance verification, and exceptional customer service.

You will provide financial counseling, verify benefits, apply policies, and assist patients with questions, including activation of MyChart, to support accurate and compassionate patient financial