Patient Financial Advocate

Firstsource; Knoxville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare outsourcing provider seeks a Patient Financial Advocate in Knoxville, TN. This entry-level role involves assisting patients with eligibility for financial programs, requiring strong customer service skills and a high school diploma. The position offers a supportive environment to make a meaningful impact in patients' lives while ensuring confidentiality and compliance.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401K

Paid Time Off

Qualifications

• 1-3 years of experience in medical coding, billing, or eligibility preferred.

Responsibilities

• Screen hospital patients for eligibility assistance programs.
• Initiate application processes and document patient interactions.
• Collaborate with hospital staff and report significant occurrences.

Skills

Customer Service

Basic Computer Skills

Education

High School Diploma

Job description

Position: Patient Financial Advocate

Type: Full Time, Entry Level

Location: Onsite at a Medical Facility in Knoxville, TN

Hours: Monday to Friday, 8:30 am to 5:00 pm

Due to the healthcare setting, up-to-date immunizations are required.

We are a leading provider of healthcare outsourcing solutions, supporting patients through complex eligibility and payment processes. Join us to make a meaningful difference in patients' lives.

Job Responsibilities:

1. Screen hospital patients for eligibility assistance programs, bedside or in the ER.
2. Identify self-pay patients and assist with applications for state, county, and federal programs.
3. Initiate application processes and document patient interactions accurately.
4. Conduct face-to-face screenings and follow-up via telephone as needed.
5. Perform field visits, including patient home visits, to assess eligibility.
6. Maintain confidentiality and adhere to policies and procedures.
7. Collaborate with hospital staff and report significant occurrences to management.
8. Keep detailed logs and meet performance goals.

Qualifications:

• High School Diploma or equivalent.
• 1-3 years of experience in medical coding, billing, or eligibility, or relevant medical experience preferred.
• Previous customer service experience is a plus.
• Basic computer skills required.

Working Conditions:

• Ability to walk, sit, and stand for extended periods.
• Flexibility to work on holidays or odd hours as required.
• Dress code may vary by facility.

Benefits:

Includes medical, vision, dental, 401K, and paid time off.

We are an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.