Patient Financial Advisor/Scheduling, Day Shift, Rehabilitation

Adventist HealthCare Shady Grove Medical Center; Rockville (MD); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Free Employee parking

Medical coverage for dependents

Employer-paid Disability

Paid Time Off

Retirement plan with company match

Tuition Reimbursement

Job summary

Adventist HealthCare's Rehabilitation is seeking a Patient Financial Advisor for our Gaithersburg, MD location. The role supports pre-service processes, scheduling, authorizations, and patient charity applications to ensure smooth financial operations.

The position requires 2+ years in a healthcare financial setting, strong customer service, confidentiality, and excellent communication skills. Typical schedule is full-time, day shift, 40 hours per week.

Qualifications

• High School diploma or GED required; some college preferred.
• Minimum 2 years experience in a healthcare financial environment.
• Ability to work independently and in a team environment.
• Maintain confidentiality at all times.
• Ability to handle stressful situations while ensuring quality and accuracy.
• Strong written and verbal communication skills.

Responsibilities

• Supports pre-service processes.
• Handles scheduling and coverage authorization of scheduled services.
• May require physician/clinical communication.
• Pre-registration of scheduled services including coverage verifications and authorizations.
• Assist patients with completing Adventist HealthCare charitable applications.

Skills

Customer service

Written communication

Verbal communication

Independent worker

Team player

Confidentiality

Attention to detail

Time management

Education

High School Diploma or GED

Some college

Tools

Word

Excel

Windows

Job description

Adventist Rehabilitation - Rockville

Adventist Healthcare's Rehabilitation seeks to hire an experienced Patient Financial Advisor for our Gaithersburg, MD location who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Patient Financial Advisor you will:

• Supports pre-service processes
• Scheduling and coverage authorization of scheduled services
• May require physician/clinical communication
• Pre-registration of scheduled services to include coverage verifications and authorizations
• Assisting patients in completing AHC charitable applications at the medical centers

Qualifications include:

• High School Graduate or equivalent. Some college preferred.
• Minimum of 2 years experience within a healthcare financial environment. Can include insurer or public health setting as well.
• Ability to work independently and in a team environment.
• Must maintain a high level confidentiality
• Must work well in stressful environments without compromising quality and accuracy.
• Strong Customer Service skills
• Ability to participate in an environment that promotes staff development, productivity, satisfaction and efficiency
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.
• Ability to initiate and follow through on projects and work independently.
• Strong written and verbal communication skills.

Work Schedule:

Employment Type: Full Time

Hours per Week: 40 Hours

Typical Daily Schedule: Monday- Friday 7:00AM- 3:30PM

Shift Type: Day Shift

Pay Range:

$19.64 - $25.65

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).)

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.