Patient Financial Advisor

Logan Health; Kalispell (MT); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare provider in Montana is seeking a compassionate Patient Financial Advisor to join their team. This dynamic role involves guiding patients through their financial responsibilities and presenting payment options with empathy. You'll be instrumental in connecting patients with financial resources, assisting with applications, and collaborating with clinical staff to ensure seamless service. The organization fosters a supportive environment, offering opportunities for growth and a chance to make a meaningful impact in healthcare. If you are passionate about patient care and financial guidance, this role is perfect for you.

Qualifications

• 1+ years of experience with basic accounting principles required.
• Proficient with Microsoft Office Suite and Excel for data entry.

Responsibilities

• Conduct bedside interviews to explain financial responsibilities.
• Assist patients with financial aid applications and payment plans.

Skills

Basic accounting principles

Mathematical computations

Communication skills

Interpersonal skills

Critical thinking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Microsoft Excel

Job description

Job Description Summary:

At Logan Health, we're more than just a healthcare provider—we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place you’ll be proud to call home.

Are you passionate about making a meaningful impact in healthcare and helping patients navigate their financial journey? At Logan Health, we are seeking an enthusiastic and compassionate Patient Financial Advisor to join our team. In this dynamic role, you will be the go-to expert for patients and their families, guiding them through financial responsibilities and presenting various payment options with empathy and clarity. You will play a vital role in connecting patients with resources, including assisting with Financial Assistance applications and partnering with pharmaceutical companies to secure grants and financial aid. Your commitment to providing exceptional support will help our patients focus on their health and well-being, driving our mission to deliver outstanding care.

Key Responsibilities:

• Conduct bedside interviews with patients to explain financial responsibilities and document all interactions.
• Process Financial Assistance applications according to policies and guidelines.
• Collect payments at the point of service, set up payment plans, and update the Accounts Receivable system.
• Assist patients with pharmaceutical assistance programs following established procedures.
• Review provider and chemotherapy schedules, monitor insurance claims, and coordinate follow-up with billing.
• Evaluate chemotherapy protocols to determine insurance coverage and patient responsibility.
• Collaborate with clinical staff for pre-authorization or other financial needs impacting scheduled services.
• Meet with patients to address financial questions and coordinate with relevant departments.
• Maintain communication deadlines and work toward team goals.
• Provide a welcoming, caring, and service-oriented patient experience.
• Maintain consistent attendance as scheduled.

Basic Qualifications:

• 1+ years of experience with basic accounting principles and mathematical computations including percentages required.
• Proficient with technology; including proficiency in Microsoft Office Suite, with intermediate knowledge of Microsoft Excel, including data entry, formulas, and basic functions.
• Ability to effectively and clearly convey financial information, concepts, and programs to various audiences.

Preferred Qualifications:

• Prior experience in a healthcare organization working with clinicians, insurance carriers, and government entities.
• Possess an understanding of the confidentiality laws that govern the provider-patient relationship, including but not limited to HIPAA guidelines.
• Excellent verbal and written communication skills.
• Possess the ability to learn other software as needed.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set conflicting priorities.
• Commitment to working in a team environment and maintaining confidentiality.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Shift: Variable (United States of America)

Schedule Details: Please know schedules and shifts are subject to change based on patient care and department/organizational needs. We are committed to creating a supportive, team-driven environment where your skills can flourish. Our organization operates 24/7, offering flexibility in your schedule while empowering you to be a part of something bigger—improving healthcare outcomes for all. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.