Patient Finance Navigator

CHS Career Site; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

CHS Career Site in Birmingham, AL is seeking a Financial Counselor I who will support patient access and revenue cycle by verifying insurance, arranging payments, and coordinating patient account management across the continuum of care.

You will interact with patients, insurers, and internal teams to promote account resolution, assist with financial hardship applications, and ensure timely processing of accounts and accurate documentation.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in healthcare registration, billing, collections, or a related field required.
• 2-4 years of experience in financial counseling or insurance verification preferred.

Responsibilities

• Establishes payment arrangements with patients according to departmental policies and procedures.
• Accurately completes and submits financial assistance applications and follows up on required documentation.
• Verifies insurance eligibility and benefits, and ensures appropriate authorizations are obtained when applicable.
• Reviews daily admission and missed opportunity reports to ensure all accounts have a valid payment source or financial counseling documentation.
• Responds to patient inquiries regarding account balances, billing concerns, and insurance coverage; returns all patient calls in a timely and professional manner.
• Reviews and processes adjustment requests and monitors approved adjustments for accuracy.
• Maintains account documentation by recording all actions and communications in the appropriate system using correct comment types.
• Establishes and maintains communication with patients throughout the continuum of care, including pre-admission, point-of-service, and post-discharge financial follow-up.
• Coordinates with other departments as needed to resolve account issues and ensure account accuracy.
• Retrieves and responds to voicemails from departmental customer service lines and ensures timely follow-up.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Financial counseling

Insurance verification

Interpersonal communication

Customer service

Task prioritization

Education

High School Diploma

Tools

Google Workspace

Microsoft Office

Electronic Health Records (EHR) systems

Job description

CHS Career Site in Birmingham, AL is seeking a Financial Counselor I who will support patient access and revenue cycle by verifying insurance, arranging payments, and coordinating patient account management across the continuum of care.

You will interact with patients, insurers, and internal teams to promote account resolution, assist with financial hardship applications, and ensure timely processing of accounts and accurate documentation.