Account Receivable Specialist

Bookmark Medical; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company funded HSA discounts

401(k) with company match

Company paid life insurance

Flexible time off

Billing certification reimbursement

Job summary

Bookmark Medical is seeking an Accounts Receivable Specialist to resolve patient balance issues tied to insurance denials under the Manager, Accounts Receivable. You will explain charges and billing questions to practices and payers, and work to resolve claim denials per procedures and policies.

You will collaborate with Coding, Provider Enrollment, and Cash Posting teams to ensure accurate submissions and timely follow-up, while maintaining HIPAA confidentiality and patient privacy.

Qualifications

• Associates Degree in Business, Accounting or Finance preferred.
• 1-2 years of related experience required.
• Certified Biller preferred.

Responsibilities

• Handle medical billing tasks including claim creation and submission, payment posting, and patient balances.
• Obtain supporting documents (medical records, EOBs, remits, authorizations).
• Review contracts and adjustments; monitor denials and resolve claims.
• Communicate with payers, practices, and staff to resolve issues.
• Ensure HIPAA compliance and protect confidentiality.
• Collaborate with Coding, Provider Enrollment, and Cash Posting teams.

Skills

Payer guidelines

Insurance denials

Claims processing

Billing experience

ICD-10 CPT-4

AthenaNet

Customer service

Multitasking

Attention to detail

Communication skills

Analytical skills

Microsoft Office

Education

Associate degree in Business/Accounting/Finance

Tools

AthenaNet

Job description

Provider-Centered. Patient-Focused. Built For What Healthcare Should Be.

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most—patients.

Our mission is simple: improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.

Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.

If you are looking for more than just a job, if you are looking for a purpose-driven career where your work truly matters, we would love to meet you.

Position Summary

This position supports our mission under the direction of the Manager, Accounts Receivable, the Provider Enrollment Accounts Receivable Specialist is responsible for resolution of patient account balances associated with insurance denials, answer incoming insurance and practice calls with the ability to explain charges, services and insurance billing questions. Work with practices and payers to resolve claim denials and comply with insurance and all relevant procedures, guidelines, and policies.

Operating Responsibilities

• Responsible for various aspects of medical billing: claim creation, claim submission, payment posting for insurance, and patient balances. These denials and appeals are billed in the AthenaNet system electronically.
• Obtains supporting documentation; i.e., medical records, EOBs, Remits, Authorizations, referrals, etc., through our email applications, scanning system, Medicare remittance system, and Meditech (hospital billing system).
• Reviews, interprets and applies contractual terms and identifies and/or applies contractual and administrative adjustments.
• Monitor insurance denials by running reports and contacting insurance companies to resolve and recover denied claims.
• Monitors aging reports for timely follow-up on unpaid claims.
• Performs retroactive review of registration data to aid in the assurance of clean claim submittal.
• Accurately documents claim actions taken within patient account/claims.
• Serves as a resource for problem solving issues related to registration, demographic, and insurance errors.
• Works payer correspondence including support tickets, emails, and phone messages from internal and external contacts.
• Works collaboratively with Coding, Provider Enrollment, and Cash Posting team as well as coworkers, Team Leads, Managers, and practice staff to resolve claim and account issues.
• Assists Patient Accounts Team as needed with incoming and outgoing patient calls to resolve and collect on a patient statement.
• Adheres to the HIPAA guidelines regarding confidentiality relating to the release of financial and medical information.
• Additional duties as assigned by Manager.

Specialized Knowledge And Skills

• Strong knowledge on third party payers guidelines and procedures required.
• Experience and/or knowledge of insurance denials process.
• Health care claims processing and follow-up background.
• Billing experience and insurance knowledge (eligibility, registration, etc.)
• Must have knowledge of ICD-10 and CPT-4 coding.
• Prior experience with AthenaNet billing system is strongly preferred.
• Customer / Patient Account Services Skills.
• Drives results while balancing multiple priorities and tasks.
• Attention to detail.
• Strong verbal and written communication skills.
• Possess strong analytical skills and computer skills including Outlook, Excel, and Word.
• Computer skills are required.

Education

Associates Degree in Business, Accounting or Finance preferred.

Experience

• 1-2 years of related experience required.
• Certification: Certified Biller preferred.

Why You Will Love Working Here

We take care of our team so they can take care of patients. Benefits include:

• Medical, dental, and vision coverage
• Company funded HSA + exclusive healthcare discounts
• 401(k) with company match
• Company paid life insurance
• Flexible time off + Vacation Exchange Program
• Medical Assistant Certification Reimbursement

What We Value

Trust. Ownership (Together). Compassion. Relentless Progress . These values shape how we show up for patients — and for each other.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.