Patient & Family Experience Navigator

UPMC; Federal Hill (PA); On-site; USD 19,000 - 30,000; Part time

Job summary

UPMC Hamot in Erie, PA seeks a Patient & Family Concierge for a Part-Time position in the Emergency Department. The role focuses on providing compassionate, administrative support to patients, families, and visitors to help the ED run smoothly without direct patient care.

Responsibilities include destination coordination, environmental and dietary services, patient transport, telehealth cart setup, and supply management.

Qualifications

• Not a direct patient care position, but supports ED operations.
• Strong interpersonal skills and ability to work in a fast-paced environment.

Responsibilities

• Greet patients and families, provide directions and escort to destinations.
• Coordinate environmental services and daily assistance within the ED.
• Assist with patient and visitor transportation and destination coordination.
• Set up telehealth carts and manage supply & equipment in patient areas.
• Answer unit phones, relay plans of care, and support staff as needed.

Skills

Customer service

Communication

Administrative support

Job description

UPMC Hamot in Erie, PA seeks a Patient & Family Concierge for a Part-Time position in the Emergency Department. The role focuses on providing compassionate, administrative support to patients, families, and visitors to help the ED run smoothly without direct patient care.

Responsibilities include destination coordination, environmental and dietary services, patient transport, telehealth cart setup, and supply management.