Patient & Family Concierge

UPMC; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

UPMC Children's Hospital is seeking a Casual Patient & Family Concierge for the Emergency Department. The Concierge provides compassionate service and administrative support, ensuring a welcoming environment for patients and visitors. Responsibilities include assisting with inquiries, managing supplies, and maintaining cleanliness.

Responsibilities

• Greet and assist patients, families, and visitors.
• Serve as a resource for hospital policies and directions.
• Handle patient belongings and track inventory.

Job description

UPMC Children's Hospital is currently seeking a Casual Patient & Family Concierge (PFC) for our Emergency Department. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $18.00/hr.

The PFC is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The Emergency Department PFC will be primarily focused on administrative tasks, including answering the phone, answering questions, stocking patient rooms and supply areas, and serving as the primary point of contact at the front desk.

Primary Responsibilities:

• Greet and assist patients, families, and visitors, ensuring they reach their destinations while maintaining confidentiality.
• Serve as a resource for hospital policies, visiting hours, directions, and more.
• Handle patient belongings tracking, parking validations, scooters, and meal tray delivery.
• Clean and organize patient rooms, public areas, and other spaces; replenish supplies and report maintenance needs.
• Manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates.
• Answer phones, respond to patient call lights.